About Flyover Attractions
Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.
About the role
As a Guest Experience Flight Guide Lead, your goal is the fun, engaging, efficient and safe movement of guests through the attraction. You will coach a group of Guest Experience Guides to ensure team members have engaging interactions with our guests by bringing their best and anticipating guests’ needs while following Flyover standards and operating procedures. The Admissions Lead should always strive to represent both Flyover Las Vegas as well as maintain a positive attitude.
The wage for Team Lead, Admissions is $18.50 USD/hourly, and a full breakdown of perks and benefits will be discussed during the interview process.
What you'll do
- Coordinate with the supervisors for fun, engaging, efficient and safe movement of guests throughout the attraction while delivering impeccable guest experience.
- Assist the Supervisors with training, leading, and supporting the admissions team.
- When scheduled, fill in and supervise the attraction from the front of the house with hands on attitude.
- Contribute to building a respectful environment where safety comes first.
- Anticipate and actively respond to guest needs to elevate guest experience and hospitality at Flyover Las Vegas
- Be a proficient user of Ventrata to ensure all transactions (Groups, pre-paid vouchers, tickets) are processed efficiently and accurately ensuring a seamless guest experience.
- Provide feedback to the Operations Manager & Supervisors for the performance management of Guest Experience Guides.
- Lead by example to ensure Flyover Las Vegas operating procedures and service standards are consistently maintained by all team members.
- Manage guest flow capacity and efficient communication with the iRide Operator to ensure maximum seat occupancy.
- Communicate to the Supervisor and respond to ride malfunction and emergency situations in accordance with standards.
- Accurately answer questions about the Flyover experience and product.
- Assist Guides, Team Leads, Operators and Supervisors and team members as required.
- Other duties and projects as assigned.
Ideal Experience and Behaviors
- Excellent interpersonal and communication skills, in all situations, ranging from guest engagement to team discipline.
- Outstanding guest service skills and passion for hospitality.
- Effective problem solving and critical thinking skills.
- Ability to lead by example.
- Efficient and quick problem-solving skills.
- Demonstrate a calm demeanor in a bustling environment.
- Must be self-motivated, have high energy, and a willingness to take on new challenges.
- Must demonstrate sound cash-handling skills in a dynamic, fast-paced environment.
Qualifications
- 2+ years’ experience in the tourism/hospitality industry
- Experience in Front of House, ticketing, and retail ensuring a safe place for our team members and guests, while providing incredible service and driving sales
- Previous team leadership experience is an asset.
- Must be comfortable and engaging when speaking in front of groups.
- Availability to work a variety of shifts including evenings weekends and Holidays.
- Extensive knowledge about Las Vegas and the local area is an asset.
- Be comfortable working on your feet for extended periods of time, indoors and outdoors, year-round.
At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.
We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.
Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.
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