Customer Service Specialist I (Bilingual Spanish Required) - In Office Call Center

Location: Henderson, NV (100% In‑Office Call Center)
Start Date: April 27th, 2026

EMPLOYERS, a national workers’ compensation insurance carrier, is seeking a Bilingual English/Spanish Customer Service Specialist I to join our Henderson, NV call center. This role is fully onsite and supports customers by phone, email, and chat.

What You’ll Do

Deliver excellent customer service to policyholders, agents, and internal partners.
Handle inbound/outbound calls, emails, and chats.
Provide accurate information, resolve inquiries, and de‑escalate issues.
Document interactions clearly and follow company and state guidelines.
Assist customers with online tools and system navigation.
Meet performance, quality, and productivity standards.

What You Need

Bilingual fluency in English & Spanish (required).
High School diploma or GED.
1+ year experience in a call center or office environment.
Strong communication, multitasking, and computer skills (Outlook, Word, Excel).
Ability to work in a fast‑paced, structured call center environment.

Preferred (Not Required):

Experience with call center software (Five9, CRM systems).
Insurance or workers’ compensation knowledge.
Associate’s degree.

Work Environment

This position is 100% in‑office at our Henderson, NV call center.
Must be available and present for all training days starting 04/27/2026
Sedentary role with minimal travel; occasional voluntary overtime.

Compensation & Benefits

$20.50/hour
$21.50/hour for bilingual Spanish speakers
Comprehensive benefits package, including 401(k) with match
https://www.employers.com/careers/our-benefits-and-perks/

About EMPLOYERS

EMPLOYERS is a growing workers’ compensation insurance carrier known for exceptional service and a strong employee‑focused culture. Our values—Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment—guide everything we do.

Compensation details: 20.5-21.5 Hourly Wage

PI9930508a1700-37437-40148839

EMPLOYERS (NYSE: EIG)

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