Manager, IS Interface and Integration (Epic)
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GENERAL SUMMARY
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The Manager, IS Interface and Integration provides leadership across interface development and support, legacy data conversions, and related platform services, ensuring reliable system interoperability and high-quality data exchange. The role operates independently while collaborating closely with the Director and senior leadership to address complex issues, manage risk, and guide strategic initiatives. Reports to departmental leadership.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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- Leads, plans, and coordinates the operational performance of integration, platform, and application service functions across service teams within Information Services, ensuring reliable system interoperability and high-quality data exchange.
- Oversees daily operations for assigned services, ensuring work is planned, prioritized, and executed in alignment with organizational objectives and service expectations.
- Provides direct management and oversight for the Interface and Integration Analyst I, II, and III roles, including workload planning, prioritization, and performance accountability.
- Maintains 24-hour operational accountability for assigned teams and services, addressing escalations, risks, and complex issues as required.
- Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity.
- Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination processes for a team or department.
- Performs all other duties as assigned.
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LICENSES AND/OR CERTIFICATIONS
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
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Required Education and Experience
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Bachelor’s degree in Computer Science, Information Systems, Business, or a related field required, or relevant combination of education and experience.
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5 or more years of progressive experience required in leading information systems operations, integrations, and platform services in Information Services or related business areas, including demonstrated experience leading technical teams and/or complex system initiatives.
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Preferred Education and Experience
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Required Knowledge, Skills and Abilities
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Strong understanding of system integrations, interfaces, and interoperability concepts in enterprise environments.
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Working knowledge of healthcare messaging and interoperability standards, including Health Level Seven (HL7).
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Ability to oversee and coordinate multiple concurrent interface, integration, and data conversion workstreams.
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Ability to manage complex stakeholder communications, including executive-level interactions.
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Strong organizational, planning, and prioritization skills with the ability to balance competing priorities.
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Ability to identify risks early, develop mitigation strategies, and manage operational issues proactively.
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Strong leadership, coaching, accountability, and team development skills.
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Excellent verbal and written communication skills.
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Ability to operate independently while aligning work with organizational strategy, governance, and objectives.
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WORKING CONDITIONS
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Normal office environment with little exposure to excessive noise, dust, temperature and the like.
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PHYSICAL REQUIREMENTS
PI470900e3393a-37437-40104956
