About Rocky Mountain Restoration
We offer help to those in crisis and we are committed to creating raving fans on every job. Every day we help people recover from disasters such as flooding and water damage. Our team responds and helps to restore the lives of our customers by offering professional, caring, and fast restoration and cleanup services.
Here at Rocky Mountain Restoration, we take care of each other first and foremost. We work hard, but we play hard too, with an annual company party, quarterly social events, and so much more. If you’re looking for a company with growth opportunities, positive and supportive management, and a deeply fulfilling, financially rewarding, career, you’re in the right place.
Rocky Mountain Restoration believes in investing in our team members. When you join our team you will receive personal and professional growth opportunities. We know that we are only as good as our team.
Our premise is to follow the following Core Values to ensure the success of our Team:
- Be Humble
- Care About Others
- Get it Done
- Always Learn and Grow
- Be Positive and Fun
We are proud to offer the following benefits to all full-time employees:
Benefits
Healthcare (company paid: employee medical, short term & long term disability, and life insurance benefit)
Cell phone
10 days PTO your first year, and 15 days PTO (after 2 years)
7 Paid Holidays (after 90 days)
Competitive, matching 401(K)
A fully-stocked kitchen with lots of goodies to keep you fueled and hydrated throughout the day
Ongoing training and development from our experienced management team and outside trusted advisors.
Job Description
We are looking for a high-energy, organized, and technically proficient Reconstruction Project Coordinator to join our team. Unlike many restoration firms, we do not work with TPAs or participate in program work. Our priority is high-quality craftsmanship, direct advocacy for our clients, and building strong, professional relationships with independent and staff adjusters as well as Property Managers.
You will be the central hub for our reconstruction department, ensuring that jobs move seamlessly from the initial estimate through to final payment. You will be responsible for the financial health and customer experience of every project in your queue.
Responsibilities:
- Insurance Negotiation & Estimating Support
- Adjuster Relations: Act as the primary point of contact for insurance adjusters. Professionally negotiate scopes of work to ensure all necessary repairs are covered and approved quickly.
- Xactimate Management: Assist Estimators in the creation and supplement process within Xactimate to ensure maximum project profitability and accurate line-item documentation.
- Direct Advocacy: Work on behalf of the homeowner to ensure the carrier provides a fair and comprehensive settlement without the constraints of TPA performance metrics.
Project Administration & CRM
- Workflow Management (Dash): Maintain real-time accuracy in Dash. Ensure all notes, photos, documents, and dates are updated daily.
- Job Costing (Sage): Collaborate with the accounting department using Sage to track job costs, vendor payments, and budget variances.
- Compliance: Ensure all contracts, change orders, and certificates of completion are signed and filed correctly.
Production & Communication
- Weekly Production Meetings: Lead and drive the weekly reconstruction production meeting. Hold the team accountable for job timelines, subcontractor scheduling, and milestone achievements.
- Client Experience: Proactively send regular job updates to clients. You are the bridge between the job site and the homeowner, ensuring they feel informed and supported during the rebuild.
- Subcontractor Coordination: Verify subcontractor availability and ensure work orders align with the approved Xactimate scope.
Financial Accountability (Collections)
- Accounts Receivable: Take ownership of the collections process for your projects. This includes requesting draws, collecting deductibles, and ensuring the final mortgage-company-endorsed checks are received.
- Closing Files: Ensure all documentation required for the release of depreciation is submitted to the carrier promptly.
Financial Accountability (Accounts Payable)
- Accounts Payable: Ensure all invoices are received, approved, documented for proper job costing, and paid within the agreement period with the subcontractors.
*This job description is non-exhaustive and is subject to regular review with the post holder and amended in line with the needs of the organization.
Qualifications:
- Experience: Minimum 2–4 years in the restoration or construction industry, specifically within a project coordination or management role.
- Software Proficiency: * Xactimate: Must have a solid understanding of Xactimate logic and line items.
- Dash CRM: Experience with Next Gear/Dash is highly preferred.
- Sage: Familiarity with Sage for construction accounting is a significant plus.
- Negotiation Skills: Proven ability to discuss scopes and pricing with insurance adjusters confidently.
- Independence: Since we are not a TPA shop, you must be a self-starter who can manage high-volume workflows without "forced" program deadlines.
- Communication: Exceptional verbal and written communication skills for both professional (adjuster) and personal (homeowner) interactions.
- Restoration industry experience preferred
We are an equal opportunity employer. All candidates must be able to pass a background check and drug screen.
Compensation for Full-time Employees:
Job Types: Full-time
Pay Rate: $60,000 - $75,000 Salary DOE
Pay may depend on skills and/or qualifications
Medical/Dental/Vision, 401K, PTO and Paid Holidays
Job Type: Full-time
