Please Note - If you are seeing this job posting on a public posting site, it is important that you complete the Tomric Systems online job application to be considered for this position.
Job Summary:
The Service Coordinator provides key personal connections between our customers and our Service Department. Receives written and verbal communications from current customers, performs triage based on information the customer provides, triages the customer need for optimal customer experience resolution.
Duties/Responsibilities:
- Manages service-related phone calls, voice mail messages, and email messages from customers, actively listens to determine their needs, and responds with empathy and action step information related to:
o Culinary/Confectionery Questions
o Equipment Utilization
o Equipment Malfunctioning
o Parts Need
o Combinations
· Refers all culinary problems to a Culinary Technician and follows up to ensure the issue is fully resolved and the customer has had a totally great experience in working with our Service Department
· Refers all equipment utilization problems to a Service Technician and follows up to ensure the issue is fully resolved and the customer has had a totally great experience in working with our Service Department
· Refers all equipment malfunctioning problems to a Service Technician and follows up to ensure the issue is fully addressed and the customer has had a totally great experience in working with our Service Department
· Creates and maintain a history of service and culinary work that has been provided for each customer using the company-provided software tools.
· Physically receives all inbound parts purchases and places them into proper inventory slots.
· Plans and organizes Service Technician travel.
Compensation details: 20-30 Hourly Wage
PI68487674f78a-37437-39504605
