Position Title: Sales Team Manager
Location: Support Center - Eugene, OR 97401
Position type: Full Time
Job Shift: Day
Travel Percentage: Road Warrior
Description: Description
Job : The
Sales Team Manager is responsible for leading the development and execution of strategic goals across all segments of the contractor, rental, industrial and commercial sales. The primary focus of this role is to drive overall sales growth while upholding the company’s Core Values. The Sales Team Manager will work to strengthen performance in each sales area by enhancing customer service, maximizing lead generation, ensuring timely follow-up, and improving close rates. This role requires a proactive, hands-on approach to team development and sales execution.
Responsibilities and DutiesSalesEnsure that the commercial sales group is performing customer service at the level set by the company’s core valuesPresent revenue and profitability growth opportunities of merchandise or services to the leadership team for review and acceptanceDevelop and execute communication with our commercial sales accounts sharing messages of events, product training, new products, new services and gratitude in appropriate timeframes.Work with each Store Manager on the commercial sales group employee’s schedules to ensure appropriate customer service levels are maintained at the store level.
Promote our price match guarantee Work with stores to help move Discontinued, Obsolete and special orders not
picked up
Seek out new customers through permits, developments going up and new
territories that are not covered currently.
Review large customer accounts keeping them within our boundariesEnsure the sales team follows all GBLY’s policies and procedures concerning PO’s,
orders, lien documentation and deposits
Collaborate with the commercial sales group, Store Managers, Director of Ops and merchandising team to identify opportunities for revenue growthNetwork and develop relationships with the vendor community, industry
associations and fellow retailers for outside resources to provide industry
insights and understanding
Showroom Presentation:
- Work closely with the store managers to keep the showrooms at the highest standards
- Visit other retailers, competition and out of industry, for merchandising trends and
Work closely with the store managers to keep the showrooms at the highest standardsVisit other retailers, competition and out of industry, for merchandising trends and
activity as needed
- Making suggestions to improve showrooms to increase sales
Making suggestions to improve showrooms to increase sales
HRHire all open positions on the sales teamTrain each new member of the sales teamSpend time with each sales team member out in the field performing sales callsEvaluate and correct training as neededPartner with the merchandising team and coordinate regular product trainingComplete team evaluations and coaching
FinancialsSales team maintains a specified gross marginEvaluate and complete all sales team commissions reports. Plan who may need
more guidance and training from lower sales.
Review reporting and the performance of KPIs-
- Sales
- GP%
- GP$
- Team expenses
- Number of daily or weekly contacts made
- Closed rate
- Commissions as a team and individually
SalesGP%GP$Team expensesNumber of daily or weekly contacts madeClosed rateCommissions as a team and individually
Responsible for managing and reporting on all KPI’s on a monthly/Quarterly/Annual basis to the Director of OperationsReview and manage all action plans related to the sales team.
AdministrationAttend meetings on an as needed basisManaging all personnel within the sales teamBuild processes for the sales teamEnsure outside sales teams are utilizing their calendars of plans for the weekEnsure the sales team follows their orders and customers through the entire saleand pickup or delivery to ensure everything is completed in a timely mannerCommunicationsTravel to all store locations as needed. Respond to all calls, emails and texts within company protocolPromotes the Company’s Core ValuesTravel Requirement: 60% travel requirement a calendar year
Qualifications
QualificationsMust be able to communicate well both verbally and in writing with all levels ofpersonnel, management, and a variety of outside contactsStrong organization skills and attention to detail and the ability to work independentlywith limited supervision are requiredStrong analytical and problem-solving skillsProficient in Microsoft Office programs including Word, Excel, Outlook and PowerPointExperience with Epicor software preferred.Must be able to work in a team environment and produce results in conjunction withfellow team members.5+ years of sales experience in a retail environmentAbout GOLD BEACH LUMBER YARD INC
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