EMD – TELECOMMUNICATOR
Hiring Rate: $31,604.00
Salary Range: $33,186.00 - $47,406.00
Public Safety Telecommunicator
Whiteville, NC
Hours: 2 week days 7am-7pm, 2 week nights 7pm-7am rotation
GENERAL STATEMENT OF DUTIES
This position involves responsible public safety communications and administrative support for law enforcement, fire, and EMS services. The role includes:
Receiving and dispatching emergency and non-emergency calls.
Gathering medical information and providing Emergency Medical Dispatch (EMD) instructions to responders.
DUTIES AND RESPONSIBILITIES
- Call Handling & Dispatching:
- Receive and assess routine and emergency calls for crimes, fires, EMS, and general assistance.
- Identify caller locations and dispatch appropriate law enforcement, fire, or EMS units.
- Operate electronic communication equipment to maintain contact with multiple emergency response agencies.
- Interview callers to determine the nature of emergencies and provide pre-arrival medical instructions via the EMD system.
- Data Retrieval & Communication Support:
- Use DCI terminal to obtain driver history, vehicle registration, criminal records, and warrant checks.
- Run vehicle inquiries and driver’s license history for law enforcement agencies.
- Log Maintenance & Monitoring:
- Maintain communication logs and reports detailing call nature, actions taken, and response times.
- Monitor fire and security alarm systems, dispatching volunteer agencies as needed.
- Transfer appropriate calls to state patrol.
- Track the status and safety of law enforcement officers on patrol.
- Emergency & After-Hours Support:
- Handle after-hour calls for utilities, maintenance, social services, and other county services.
- Work in the communications center during severe weather events (e.g., hurricanes, ice storms).
- Notify emergency personnel, hospitals, nursing homes, and county departments of National Weather Service warnings.
- Other Duties:
- Perform related tasks as required.
EDUCATION & EXPERIENCE REQUIREMENTS
- High school diploma required.
- Public contact or customer service experience required.
- Communications or dispatching experience preferred.
- Must be able to type 30 words per minute.
SPECIAL REQUIREMENTS
Within three months:
- Obtain North Carolina DCI Operator Certification.
Within six months:
- Obtain North Carolina Sheriff’s Training and Standards Telecommunicator Certification.
- Obtain Emergency Medical Dispatch (EMD) and CPR Certification.
Apply Online:
www.carostaff.com
Shallotte Office: Phone: 910-754-5393
4480 Main St, Shallotte, NC
Myrtle Beach Office: Phone: 843-293-5400
3691 Palmetto Pointe BLVD Suite 402 MB, SC
Whiteville Office: Phone: 910-641-0031
1727 S Madison St Whiteville, NC
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