Engraving Tech I

BG Products Inc. • Derby, Kansas, United States • 21h ago

Job Purpose

As the Engraving Technician I will assist the Engraving Manager in fabricating labeling, signage, recognition and personalization items for BG-Engraving and BG-Masterworks. They will perform in a fast paced, detail-oriented environment, ensuring customer satisfaction and high-quality output.

Duties & Responsibilities

Adhere to company policies and present a professional, positive attitude at all times.
Use design software to create or modify engraving items.
Set up, program, and operate all necessary equipment including rotary engravers, CO2 and Fiber laser engravers, and digital printers.
Set-up new customers and leads into CRM system using various software programs.
Lead projects on New or Existing Clients' work orders from start to finish with strong customer and technical service.
Identify, report, and recommend corrective action for any non-conformance on inventory/supply, pre-production and production runs that do not meet internal and/or external standards.
Clean/deburr labels as needed.
Perform light maintenance on equipment for preventive maintenance, replace consumables, and minor repair / replacement of worn or broken parts.
Count and stock finished parts as well as perform inventory counts when needed.
Review work orders to ensure work is performed according to specifications.
Identify and recommend new processes necessary, such as new jig design, for new product offerings or to optimize existing product processes for quality or efficiency.
Provide superior quality customer service and communication.
Perform and communicate well with others in a team environment.
Operate, maintain and clean Engraving machinery and equipment.
Maintain a work area that is always “tour ready”.
Professionally interact with customers via phone, email and in person.
Other duties as assigned.