About Us
4AllPromos is a leading e-commerce company in the promotional products industry, delivering custom-branded merchandise to organizations across the country. We're a fast-paced, high-growth environment with a scrappy, mission-driven team focused on delivering excellent customer experiences and continuously improving how we operate.
Position Overview
The Account Operations Specialist plays a key role in ensuring seamless communication and coordination between our company and customers. This position supports account managers, streamlines processes, and enhances overall customer satisfaction.
Key Responsibilities:
- Cross-Functional Coordination: Work closely with sales, marketing, operations, and customer service teams to fulfill client requests, resolve issues, and meet service level agreements (SLAs).
- Client Onboarding: Assist with the onboarding process for new clients requesting online quotes by gathering necessary documentation, setting up accounts, and providing pricing details.
- Data & CRM Management: Track client interactions, update order information, and document approvals within the CRM system, ensuring accurate records and timely follow-ups.
- Account Management Support: Provide backend support to Account Managers by handling administrative tasks, processing steps, and follow-ups to keep workflows on track.
- Team Support: Maintain a flexible approach to work assignments, contributing wherever support is most needed.
- Adaptability: Flexibility to adjust to evolving client needs, business priorities, and industry trends.
To succeed and thrive in this role, you will also be expected to support additional projects and responsibilities as business needs evolve.
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