Entity: WELL Health Clinic Networks
Position: Medical Office Assistant (Temporary to Permanent)
Type: Full-Time (Temporary contract with potential for permanent employment)
Location: 150 – 17475 56th Ave, Surrey B.C. V3S 2X6
Shifts: Monday to Friday 8:15 a.m. - 3:45 p.m.
About WELL Health Technologies
WELL Health Technologies is an innovative, technology-enabled healthcare company committed to positively impacting patient health outcomes. As Canada's largest chain of primary healthcare clinics, we support over 200 healthcare practitioners, serving thousands of patients daily. Our clinics offer a wide array of in-person appointments, family medicine, and women's health services.
- We leverage a comprehensive practitioner enablement platform, including: Digital Electronic Medical Records (EMR)
- Practice management software
- Practitioner enablement tools
- Telehealth platforms
- Digital health apps
- EMR billing & Revenue Cycle Management (RCM) solutions
- Patient engagement technologies
- Clinic optimization tools
- Data protection solutions
Our platform empowers healthcare providers with digital health products and services designed to enhance the delivery of care and improve their patients' healthcare experience. Learn more at www.well.companyand wellclinics.ca.
Position Summary
Are you a motivated and empathetic team player with a passion for excellent patient care? Join our fast-growing company as a Part-Time Medical Office Assistant and contribute to supporting physicians in delivering outstanding healthcare experiences. If you love helping people, this is the role for you!
What You Will Be Doing:
- Administrative Duties:
- Professionally answer calls, greet patients, manage referrals, and handle billing.
- Efficiently manage patient information, ensuring confidentiality and security at all times.
- Perform other related clerical and administrative tasks as required by clinic management.
Lab Duties:
- Collect and prepare laboratory specimens.
- Perform basic laboratory tests.
- Dispose of contaminated supplies and sterilize medical instruments.
Patient Care Duties:
- Coordinate patient care throughout the clinic process, including check-in, preparing and escorting to exam rooms, and preparing exam/treatment rooms.
- Assist patients with using our self-check-in kiosks and the Ocean online booking platform as needed.
- Answer patient questions and provide post-appointment service.
- Monitor the waiting room to ensure patient comfort and flow.
What You Bring:
- High school diploma or equivalent.
- Exceptional customer service skills.
- A strong team player with excellent verbal and written communication.
- Ability to plan, organize, and prioritize work effectively.
- Capability to work independently and collaboratively within a team.
- Strong analytical and problem-solving skills, with a proactive approach.
- Open, accountable, and tech-savvy.
Preferred Qualifications (Assets):
- Experience as an MOA or MOA program certification.
- Experience with OSCAR EMR system.
- Good understanding of MSP billing.
Salary Range & Benefits:
The wage offered for this position will be competitive and determined based on your experience, qualifications, skills, and the specific needs of the organization. At WELL Health, we believe in fair and equitable compensation and aim to offer a competitive salary that reflects your value and expertise.
Our Commitment to Diversity & Inclusion:
WELL Health is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, nationality, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated, fostering a culture where everyone can thrive – this is the WELL Way!
WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects our strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being. We are proud to be aligning with its Healthy Place to Work ESG strategy pillar.
Read more about us: https://stories.well.company
