- Effective and efficient operations of daily activities for Central Office; opening, closing, mail distribution, copying, faxing, filing, dispatching incoming and voicemail messages and other work flow operations for the department as evidenced by successful completion of tasks.
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- Announcement of building codes in a clear, concise, and calm manner as evidenced by actual performance in drills and real situations.
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- Professional and timely answering of telephones with ECHN greeting and appropriately directs calls to clinical staff/MD/voicemail.
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- Obtains and demonstrates ability to effectively complete the patient referral data process by acquiring accurate referral information, input of data into QuicDoc Database system and appropriately interfacing with Central Access.
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- Creation and maintenance of up-to-date patient database in QuicDoc, Excel and CDCS System (if assigned) as evidenced by degree of accuracy and thoroughness.
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- Verifies and authorizes all insurance information as well as continued stay coordination and seeks up-to-date insurance information upon admission to services. Appropriately interfaces with Central Access position for new starts/insurance verifications/updates.
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- Collection and processing of co-pay upon patient's arrival and ability to utilize and process co-pays with financial services.
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- Daily scheduling and rescheduling of MD/clinical staff appointments in QuicDoc Scheduler in a timely and proficient manner.
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- Demonstrates knowledge and experience with computer programs appropriate for position.
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- Follows log-in process for all medical record requests and processes within the required timeframe according to the departmental policy.
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- Charge entry process for PHP/IOP/OP programs and preparation/update of daily encounter/census sheets for appropriate service.
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- Set up and maintenance of patient information by appropriate updating QuicDoc and filing into patient's charts.
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- Pulling of all MD and APRN charts according to schedule for next day.
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- Monitoring of copiers, faxes, and computers for any perceived problems and ensures adequate supplies are available at all times.
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- Provides cross-coverage for all secretarial functions as required and adjusts to changes in work responsibilities as evidenced by flexibility and willingness to assume these roles.
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- Obtains and demonstrates ability to effectively enter patient medications into the QuicDoc Database System appropriately and efficiently as evidenced by degree of accuracy and thoroughness.
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- Demonstrates ability/knowledge of patient transportation process to obtain new transportation request and to process monthly requests.
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- Accurately establishes patient account by verifying insurance and eligibility, carve out information, diagnosis code, policy numbers & Authorizations of Managed MCD, assigning correct physician(s), admit source, admit priority, MSP information, subscriber information and linking correct patient with correct medical record number.
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- Completes demographic and financial information accurately in conjunction with Patient Access Department expectations while accurately determining the appropriate flow type in the Admissions' registration system.
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