Company Overview
ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source—not just the symptoms—using industry-leading technology. By collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we deliver personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives.
Role: Account Experience Technician
Location: Remote (after training)
Employment Type: Full-time
Summary / Objective
The Account Experience Technician is a vital support resource between pharmacy operations and the sales team. You’ll ensure timely prescription processing by resolving RX clarifications, managing clinic communications, maintaining accurate account data, and assisting with sales administrative tasks. In partnership with the Clinical Liaison Pharmacist, you’ll help triage and address clinic inquiries related to medications, dosing, and general product questions—ensuring clinics receive fast, accurate, and service-oriented support.
What You’ll Do (Essential Functions)
Proactively follow up on prescriptions requiring clarification to ensure efficient processing.
Manage inbound clinic and provider communications within the scope of technician duties.
Collaborate with Territory Sales Managers to address account-specific issues and provide exceptional service to clinics.
Interface with PowerCRM to review and respond to sales team escalations, inquiries, and clarification needs.
Partner with the Clinical Liaison Pharmacist for clinical questions outside technician's scope (e.g., dosing, medication selection, protocols).
Maintain and update account records in pharmacy systems, including pricing, structure, and notes that support team visibility.
Organize account information so it’s digestible for pharmacy and operations teams.
Support sales administrative tasks, including product pricing setup and workflow documentation.
Accurately log all communications and actions to ensure seamless handoffs across departments.
Participate in cross-functional projects to improve internal efficiency and the provider experience.
Perform other related duties as assigned.
Skills & Attributes
Service-oriented with a positive, proactive mindset.
Confident asking questions and seeking clinical support when needed.
Reliable, collaborative team player who takes ownership of outcomes.
Strong prioritization, time management, and organization skills; comfortable meeting tight deadlines.
Excellent verbal and written communication skills to build strong relationships across teams.
Analytical problem-solver who acts with initiative.
Flexible and adaptable in dynamic environments.
Required Education & Experience
Certified Pharmacy Technician (CPhT) or state-licensed pharmacy technician (required).
3+ years of pharmacy experience; experience in a provider- or clinic-facing role is a plus.
Supervisory Responsibility
None.
Work Environment
Remote once trained.
May require schedule flexibility depending on clinic or provider needs.
Physical Demands
Frequent sitting, walking, standing, reading, speaking, hearing, and use of office equipment.
Regular computer work (keyboard/mouse; viewing a monitor).
Occasional lifting/bending/kneeling; may regularly lift and/or move up to 25 pounds.
Indoor, climate-controlled environment the majority of the time.
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