We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.
About The Role
We are seeking a dedicated and empathetic Online Customer Support Advisor to join our Customer Support team. This full-time, hourly position is an excellent opportunity to make a real impact by assisting customers, solving their issues, and ensuring they have a seamless experience with our products and services. Your excellent communication skills in English and passion for customer service will be key to delivering exceptional support and fostering long-lasting relationships with our clients.
What You'll Do
- Provide timely and professional customer support through various online channels such as email, live chat, and social media.
- Address customer inquiries, complaints, and technical issues with a problem-solving mindset and a focus on first-contact resolution.
- Document customer interactions and resolutions accurately within the company's CRM system.
- Collaborate with other team members and departments to escalate and resolve customer issues when necessary.
- Stay updated on company products, services, and policies to provide accurate and thorough information to customers.
- Identify recurring customer concerns and provide feedback to enhance processes and improve the customer experience.
- Maintain a customer-centric approach while balancing efficiency and quality in all interactions.
Qualifications
- Proven experience in a customer service or support role, preferably in an online capacity.
- Fluency in English, with excellent written and verbal communication skills.
- Strong problem-solving abilities and the capacity to handle complex or sensitive customer inquiries effectively.
- Proficiency in using CRM software, online communication tools, and basic computer applications.
- Ability to multitask and prioritize workload in a fast-paced, dynamic environment.
- Empathy, patience, and a genuine passion for helping customers and delivering an excellent support experience.
- Flexible availability to work full-time across various shifts, including weekends or holidays if needed.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:21.91 - 34.91 USD per hour(Remote (Valparaiso, Indiana, US))
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