About ITMC Solutions, LLC
ITMC Solutions, LLC is an 8(a), veteran-owned, economically disadvantaged woman-owned, and minority-owned small-business supplier of management consulting and technology solutions to the Federal Government, we bring:
- Decades of Impact: With a proven track record in financial portfolio management spanning two decades, ITMC has been instrumental in guiding our clients toward sustained success, proving time and time again our value as a strategic partner.
- Exemplary Insight: Our team embodies competence, professionalism, and a commitment to exceeding expectations. Our depth of knowledge and experience elevates the value of our services, ensuring unparalleled support for our private and public clients.
- Dedication to Excellence: The driving force of our success is our tailoring approach to meet our client's needs. Our goal-oriented project management professionals work tirelessly to foster an environment where diverse perspectives flourish and clients' success are achieved.
Sheyla Blackman & Tiffany Byers
CEO | COO
Job Description
We are seeking a Help Desk Coordinator to provide advanced technical support and mentor junior staff. The ideal candidate will have proven technical expertise, excellent problem-solving skills, and the ability to handle complex support issues.
Key Responsibilities
- Provide advanced technical support for complex issues
- Mentor and train junior help desk specialists
- Develop and maintain technical documentation
- Analyze recurring issues and recommend solutions
- Coordinate with specialized teams on escalations
- Perform remote troubleshooting and system diagnostics
- Contribute to knowledge base development
- Assist with technology deployments and upgrades
- Monitor system alerts and respond to incidents
Qualifications
- Bachelor's Degree
- 3 to 5 years of experience
- Industry certifications (CompTIA, Microsoft) preferred
- Experience with remote support tools
Required Skills
- Advanced troubleshooting and diagnostic skills required
- Multi-platform OS knowledge required
- Active Directory and networking fundamentals
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and mentor others
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