We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
We are seeking a highly motivated and skilled individual to join our team as an Offsite Email Chat Support Specialist. As part of our Administrative department, you will work full-time on an hourly basis, providing outstanding support to our customers through email and chat. This role is ideal for someone who excels at written communication, problem-solving, and delivering exceptional customer service in English.
What You'll Do
- Respond promptly and professionally to customer inquiries via email and chat.
- Assist customers in resolving product or service-related questions and concerns.
- Provide accurate and detailed information to address customer needs and ensure satisfaction.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Maintain a high standard of written communication, ensuring clarity and professionalism in all interactions.
- Collaborate with team members to share knowledge and improve the customer support process.
- Document customer interactions and update internal systems to ensure accurate record-keeping.
- Stay up-to-date with company products, services, and policies to provide reliable support.
- Adhere to established work schedules and productivity targets, consistently meeting deadlines.
Qualifications
- Fluent in written English with excellent grammar, spelling, and punctuation skills.
- Proven experience in email or chat-based customer support roles, preferably in an administrative or related field.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to handle multiple tasks simultaneously and remain detail-oriented under pressure.
- Proficiency in using customer support software, email platforms, and chat tools.
- Comfortable working independently and managing time effectively in an offsite/remote capacity.
- High-speed Internet connection and a quiet workspace to perform duties efficiently.
- Availability for full-time work with flexible scheduling as required.
- A proactive attitude and ability to work collaboratively with a team to achieve common goals.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:19.71 - 34.66 USD per hour(Remote (Grand Junction, Colorado, US))
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