We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
We are seeking a dedicated and enthusiastic Chat Support Specialist to join our dynamic Customer Support team. This is a full-time, remote, work-from-home position that offers flexibility while maintaining active engagement with our customers. As a Chat Support Specialist, you will serve as the first point of contact for our users, delivering exceptional service primarily via text-based communication. Your ability to problem-solve, multitask, and provide clear, empathetic responses will ensure customer satisfaction and contribute to the ongoing success of our business.
What You'll Do
- Respond promptly and professionally to customer inquiries through chat platforms.
- Troubleshoot and resolve customer issues or escalate them to relevant teams when necessary.
- Provide detailed and accurate information about products and services in a friendly manner.
- Document customer interactions and feedback to improve service standards.
- Maintain a high level of empathy and patience while delivering exceptional customer experiences.
- Collaborate with team members to identify and resolve recurring customer concerns.
- Stay updated on company policies, product offerings, and system updates.
- Meet or exceed established productivity and quality goals for chat support.
Qualifications
- Fluency in English with excellent written communication skills.
- Previous customer support or chat support experience preferred but not required.
- Ability to multitask and manage multiple conversations simultaneously.
- Strong problem-solving skills with a customer-first mindset.
- Comfortable working independently in a remote environment.
- Proficiency in using chat support tools or software is a plus.
- Reliable internet connection and a quiet, distraction-free workspace.
- Strong attention to detail and ability to adapt to varying customer needs.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:20.19 - 36.91 USD per hour(Remote (New York, New York, US))
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