We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
Are you an effective communicator with exceptional writing skills in English? We're looking for a dedicated and detail-oriented individual to join our team as a Text Chat Representative in the Administrative department. This is a full-time, hourly position designed for someone who can provide excellent customer support and administrative assistance via text-based chat platforms, ensuring prompt, professional, and precise service.
What You'll Do
- Respond promptly to customer inquiries via text chat platforms.
- Provide accurate information and resolve customer concerns in a professional manner.
- Manage multiple chat conversations simultaneously while maintaining high levels of service quality.
- Collaborate with other administrative team members to streamline communication processes.
- Document interactions and thoroughly update customer records as needed.
- Identify recurring issues or patterns and escalate them to the appropriate team for resolution.
- Maintain a polite and positive tone in all written communications.
- Continuously improve your knowledge of company products, services, and policies to assist customers effectively.
Qualifications
- Proficiency in written English with exceptional grammar and communication skills.
- Previous experience in a customer service, administrative, or text chat support role is preferred.
- Strong multitasking and organizational abilities to efficiently handle simultaneous conversations.
- Demonstrated problem-solving skills with a customer-focused mindset.
- Familiarity with text-based communication tools and CRM systems is a plus.
- Ability to work independently while meeting deadlines and quality standards.
- Flexibility to adapt to different schedules and business needs.
- High attention to detail to ensure accuracy in all communications.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:20.19 - 36.09 USD per hour(Remote (Keene, New Hampshire, US))
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