Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
About The Role
As a Virtual Chat Assistant in our Customer Support department, you will play a crucial role in delivering top-notch service to our customers via live chat. This is a full-time, hourly position where you'll be the friendly and knowledgeable point of contact for assisting customers, resolving inquiries, and ensuring they have a seamless experience with our company. If you possess exceptional communication skills and have a passion for supporting others, this role is perfect for you.
What You'll Do
- Engage with customers through live chat to provide timely and professional support.
- Resolve customer inquiries related to products, services, and account details.
- Troubleshoot and escalate technical issues when necessary.
- Deliver accurate information and resources to customers in clear and understandable language.
- Document customer interactions and updates using internal tools.
- Collaborate with other departments to ensure customer satisfaction and resolution of complex issues.
- Identify opportunities to improve the customer experience and recommend solutions.
Qualifications
- Fluent proficiency in English, both written and verbal.
- Previous experience in customer support, virtual assistance, or a related field is a plus.
- Strong multitasking skills with the ability to manage multiple chat conversations simultaneously.
- Excellent problem-solving abilities and critical thinking skills.
- Familiarity with chat platforms, CRM tools, and basic technical troubleshooting.
- Ability to work independently and maintain focus in a remote work environment.
- Strong attention to detail and a customer-first mindset.
NOTE: MUST BE AUTHORIZED TO WORK IN UNITED STATES.
The pay range for this role is:19.19 - 35.60 USD per hour(Remote (Virginia Beach, Virginia, US))
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