About ERD
ERD Medical Equipment Solutions is an ISO 9001:2015–certified independent service organization providing biomedical and sterile processing support across the western U.S. Our mission is to be the trusted partner healthcare organizations rely on for expert equipment service—delivering accurate diagnostics, reliable repairs, and responsive support. We are a close-knit team that values transparency, quality service, and workforce development.
The Role
We are seeking a skilled and detail-oriented Business Operations Manager to oversee and improve ERD’s day-to-day operations. This role is responsible for coordinating scheduling, streamlining workflows, supporting compliance, and ensuring alignment between people, processes, and technology. Reporting directly to the Owner, you’ll play a key role in strengthening operational efficiency and supporting company growth.
What You’ll Do
- Manage company-wide scheduling, workflows, and technician coordination
- Administer and optimize operational systems (Cynch, Monday.com, Paylocity)
- Support ERD’s ISO 9001:2015 quality management program and compliance activities
- Track and report KPIs to monitor performance and identify improvements
- Coordinate staffing, onboarding, training, and workforce development efforts
- Collaborate with leadership to improve client satisfaction and communication
What We’re Looking For
- 3–5 years of operations management or supervisory experience in healthcare, service, or technical industries (5+ preferred)
- Strong background in process management and team coordination
- Familiarity with ISO 9001:2015 or similar quality management systems a plus
- Excellent communication and organizational skills
- Proactive problem-solver with a focus on continuous improvement
Benefits
- Health, dental, and vision coverage
- Generous PTO (vacation, sick, holiday)
- Paid maternity/paternity leave
- Professional development opportunities
- Company match to simple IRA retirement plan
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