About ERD

ERD Medical Equipment Solutions is an ISO 9001:2015–certified independent service organization providing biomedical and sterile processing support across the western U.S. Our mission is to be the trusted partner healthcare organizations rely on for expert equipment service—delivering accurate diagnostics, reliable repairs, and responsive support. We are a close-knit team that values transparency, quality service, and workforce development.

The Role

We are seeking a skilled and detail-oriented Business Operations Manager to oversee and improve ERD’s day-to-day operations. This role is responsible for coordinating scheduling, streamlining workflows, supporting compliance, and ensuring alignment between people, processes, and technology. Reporting directly to the Owner, you’ll play a key role in strengthening operational efficiency and supporting company growth.

What You’ll Do

Manage company-wide scheduling, workflows, and technician coordination
Administer and optimize operational systems (Cynch, Monday.com, Paylocity)
Support ERD’s ISO 9001:2015 quality management program and compliance activities
Track and report KPIs to monitor performance and identify improvements
Coordinate staffing, onboarding, training, and workforce development efforts
Collaborate with leadership to improve client satisfaction and communication

What We’re Looking For

3–5 years of operations management or supervisory experience in healthcare, service, or technical industries (5+ preferred)
Strong background in process management and team coordination
Familiarity with ISO 9001:2015 or similar quality management systems a plus
Excellent communication and organizational skills
Proactive problem-solver with a focus on continuous improvement

Benefits

Health, dental, and vision coverage
Generous PTO (vacation, sick, holiday)
Paid maternity/paternity leave
Professional development opportunities
Company match to simple IRA retirement plan

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ERD, LLC

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