About Agency Cybersecurity:
Agency Cybersecurity is fast fast-growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location:On-Site in Back Bay, Boston
Position Type:Full-Time
Experience Level:Intermediate/mid-level
Compensation: $55,000 - $57,000 annually
Position Overview:
As an Account Coordinator Manager, you will lead and support a team of Junior Account Coordinators to ensure smooth client operations and an exceptional customer experience. In this role, you will oversee daily workflows, develop team capabilities, and serve as a key liaison between account management, sales, compliance, and technical delivery teams. You'll be responsible for maintaining high standards of service quality, improving operational efficiency, and fostering a team culture centered on growth, accountability, and client satisfaction.
This is an ideal opportunity for candidates with experience in client operations, people management, or customer success, who are eager to take on a strategic leadership role in a high-growth cybersecurity company.
Key Responsibilities:
- Directly manage a team of Junior Account Coordinators, providing mentorship, performance feedback, and professional development.
- Oversee the onboarding, training, and development of new Junior Account Coordinators.
- Monitor and ensure consistency in client onboarding, communication, and follow-up processes.
- Maintain quality assurance across all client-facing interactions, ensuring professional and timely responses from your team.
- Collaborate cross-functionally with sales, compliance, and technical service teams to align internal workflows and resolve client needs efficiently.
- Track and report on team KPIs including client onboarding timelines, task completion rates, communication SLAs, and client satisfaction metrics.
- Help design and improve internal documentation, playbooks, and workflows for account support processes.
- Serve as an escalation point for client concerns or operational blockers encountered by the coordination team.
- Assist leadership in identifying opportunities for operational scale, automation, or improved CRM practices (HubSpot or Salesforce).
- Drive a culture of client-first thinking, accountability, and collaboration across your team.
Qualifications:
- 3+ years of experience in client success, account management, or customer operations, ideally in a technology or cybersecurity environment.
- 1–2 years of experience managing or mentoring a team, either formally or informally.
- Strong leadership and interpersonal skills with a passion for team development.
- Exceptional organizational and project management skills; able to prioritize multiple workflows and deadlines.
- Excellent written and verbal communication abilities.
- Familiarity with CRM tools such as HubSpot or Salesforce.
- High attention to detail and a proactive approach to problem-solving.
- Bachelor's degree or equivalent work experience preferred.
PI275545407
