Job Summary:
The Discharge Planning Assistant is an active member of the care transitions team, working collaboratively with the Inpatient RN Case Managers & Social Workers (Care Management staff). The Discharge Planning Assistant is responsible for performing administrative and operational functions needed in supporting the Care Management Department.
Reporting to Care Management leadership, the Discharge Planning Assistant will provide direct administrative support to the discharge planning process. This position will spend time on clinical units and directly interact with patients and their families, clinical and ancillary hospital staff, and other internal and external customers.
Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.
Performance Expectations:
- Supports the discharge functions by entering referrals as directed. Supports the gathering of clinical information for payor authorizations. Provides required documentation to third-party vendors in order to secure post-acute transition services
- Provides direct support to Care Management staff.
- Verifies patient demographics, including address, telephone number, and insurance.
- Distributes regulatory notices and completes all required documentation of the same.
- Assists with securing patient resources as requested and within scope.
- Assists with post-acute referral process and monitors status and follows up on screening determinations, as necessary.
- Identifies in-network providers, for example, VNA, DME vendors, rehabilitation facilities, etc.
- Collaborates with the Care Management staff to facilitate timely discharge to the next level of care.
- Demonstrates thorough knowledge of various computer/information systems to perform assigned duties, including but not limited to Referral Management System, EMR, and Outlook.
- Collects/inputs data or information in appropriate databases as indicated by the Care Management leadership.
- Provides documentation to patient/family/caregiver under the direction of Care Management staff.
- Independently identifies and communicates any problems or issues that affect departmental goals and outcomes.
Qualifications:
Education/Skills
High School Diploma or GED required. Associates Degree or Bachelor’s Degree, preferred.
Experience:
A minimum of 2 years’ experience in healthcare is preferred. Knowledge and understanding of medical terminology.
Mental Demands:
Excellent computer skills, including proficiency with various computer systems to performed perform assigned duties, including but not limited to Epic, MS Outlook.
Strong communication, interpersonal, and customer service skills.
Excellent problem-solving skills
PI276035917
