Pre-Admissions Representative
Boone-NC-28607-United States
Position Overview
The PreAdmit Representative manages the patient admission process, obtaining precertification and insurance verification for all outpatient and inpatient admissions. This role ensures accurate registration and seamless communication with patients, families, healthcare providers, and insurance companies. The PreAdmit Representative delivers exceptional customer service and supports a patient-centered experience by ensuring compliance with hospital policies and regulatory requirements.
Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation range starts from $16.85 per hour.
The Perks and Benefits
- Collaborative environment: Work alongside dedicated professionals in a mission-driven healthcare organization.
- Professional development: We offer ongoing training, tuition reimbursement, and participation in our Career Pathways Program.
- Impactful work: Ensure a smooth admissions process and financial clarity for patients.
- Location perks: Boone, NC, offers outdoor activities, shopping, dining, breweries, and cultural attractions.
- Top-tier community: Boone boasts a top-rated public school system and is home to Appalachian State University.
- Compensation is commensurate upon education & experience - range is $15.90 per hour or more. Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is non-exempt and includes shift differentials for qualified shifts.
- Comprehensive benefits package including health, dental, and vision insurance, as well as HSA.
- Supplemental insurance covering short- and long-term disability, accident, life, hospital indemnity, critical illness, identity theft protection, and legal assistance.
- Student loan refinancing and tuition reimbursement for qualifying employees.
- 403(b) retirement plan with employer match.
- Paid time off (PTO): Front-loaded for the first year, with a cash-out option available for qualifying employees.
- Paid parental leave: Two weeks of paid leave within the first six months of birth/adoption.
- Employee wellness program - Love Your Life: Award-winning voluntary wellness program with incentives.
- Employee to Employee (E2E) program: A voluntary, employee-funded assistance program.
- Additional employee perks: Discounts for Dollywood, Biltmore, Tweetsie Railroad, and more.
- Take a virtual tour of our new Schaefer Family Patient Care Tower [here].
Key Responsibilities
- Obtain precertification and insurance verification for patient admissions.
- Accurately register and admit patients, ensuring compliance with hospital policies.
- Provide clear communication with patients, families, and healthcare teams.
- Coordinate with insurance companies to confirm benefits, network status, and authorization requirements.
- Maintain accurate patient records and documentation.
- Deliver exceptional customer service to enhance the patient experience.
Position Requirements
Minimum Education
- High school diploma or GED required.
Experience
- Three to six months of experience in a medical office, clinic, or acute care setting preferred.
Required Registration/License/Certification
Knowledge, Skills, and Abilities
- Knowledge of admissions and scheduling processes.
- Strong communication and interpersonal skills for effective interactions with patients and staff.
- Proficiency in computer systems, faxing, phone operations, and document scanning.
- Ability to maintain attention to detail and regulatory compliance.
- Strong multitasking and organizational abilities.
Physical Demands
- Lifts, pushes, and pulls up to 50 lbs.
- Manual dexterity and mobility required.
- Prolonged sitting, standing, and walking > 7 hours per day.
- Frequent bending, squatting, twisting, and turning.
- Near acuity for computer and document review tasks.
Working Conditions
- Regular exposure to bloodborne diseases.
- Exposure to electrical, mechanical, and power equipment hazards.
- Odorous chemicals, specimens, and unpleasant elements (e.g., accidents, slippery surfaces).
- Handles emergency situations and crisis response.
- Subject to irregular hours (days, evenings, nights, weekends, holidays).
About UNC Health Appalachian
UNC Health Appalachian, the leader in High Country healthcare, consists of three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. We are committed to improving health, enhancing quality of life, and making life better for our community.
About UNC Health
UNC Health is a state entity affiliated with the University of North Carolina system, operating 14 hospitals, 18 hospital campuses, and over 500 clinics. Over the past three years, UNC Health has provided $400+ million in uncompensated or charity care to North Carolina residents.
UNC Health Appalachian values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome applications from all backgrounds and are committed to a fair and inclusive hiring process.
Employment at UNC Health Appalachian is contingent upon the successful completion of a background check and drug screening. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.
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