About Us
Data Preservation Solutions (DPS) is a leading provider of comprehensive data management and preservation services, dedicated to helping organizations safeguard their critical information assets. Founded on the principles of security, reliability, and innovation, DPS specializes in offering tailored solutions that ensure data integrity, accessibility, and compliance in an ever-evolving digital landscape.
Our Mission
To empower businesses by providing innovative, secure, and scalable data preservation services that ensure the longevity and integrity of their vital information.
Our Vision
To be the global leader in data preservation, recognized for excellence in security, technological innovation, and customer satisfaction.
Key Responsibilities:
- Responding promptly and efficiently to customer inquiries and technical issues via phone, email, and chat
- Providing personalized and effective solutions to customer concerns or problems with our data preservation solutions
- Troubleshooting technical issues and escalating to the appropriate department when necessary
- Maintaining up-to-date knowledge of our products and services, as well as industry trends and best practices
- Collaborating with our sales and support teams to identify opportunities for upselling and cross-selling our products and services
- Documenting customer interactions and updating our customer database with accurate and relevant information
- Participating in training and development programs to continuously enhance your knowledge and skills
Qualifications:
- Minimum of 2 years experience in a customer service, technical support, or related role
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with CRM systems and basic technical troubleshooting skills
- Self-motivated and able to work independently
- Experience in the data preservation or technology industries is a plus
Working Conditions:
- This is a telecommute position, allowing you to work from the comfort of your own home
- Flexible working hours to accommodate your schedule
- Regular communication with team members and managers via phone, email, and video conferencing tools
- Occasional travel for team meetings or training may be required
Benefits:
- Competitive salary based on experience and qualifications
- Comprehensive benefits package including medical, dental, and vision coverage
- Generous paid time off and holiday pay
- Opportunities for professional growth and career advancement
- A supportive and collaborative work environment
The pay range for this role is:21 - 27 USD per hour(Remote (Albany, New York, US))
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