Be the Voice & Face of Capital District Oral & Maxillofacial Surgeons - Join Our Team as a Dental Receptionist & Call Center Representative!
Are you ready to join a specialty surgical practice known for its clinical excellence, compassionate patient care, and high-performing team? Capital District Oral & Maxillofacial Surgeons (CDOMS) in Albany, NY is searching for an organized, friendly, and adaptable Dental Office Receptionist / Call Center Representative to support both our front desk and patient communications hub.
Whether you’re answering phones, scheduling appointments, greeting patients, or coordinating with our clinical team, you’ll play a vital role in making every patient experience seamless, supportive, and efficient.
Why Choose Capital District Oral & Maxillofacial Surgeons?
- Reputation for Excellence: For over 40 years, CDOMS has been the region’s trusted provider for dental implants, wisdom teeth removal, sedation, and hospital-based oral surgery.
- Modern, High-Volume Practice: Work in a state-of-the-art surgical facility with 10 operatories, a supportive team of specialists, and digital workflows.
- Patient-First Culture: Be part of a team dedicated to personalized service, comfort, and outstanding results-reflected in our 4.9-star patient rating.
- Growth & Stability: Enjoy professional development, on-the-job training, and opportunities for advancement as our practice grows.
- Work-Life Balance: Full-time Monday-Thursday 8AM-4PM and Friday 8AM-2PM schedule - enjoy evenings and weekends off!
- Competitive Compensation & Benefits: $18-21/hr, full benefits (medical, dental, vision, 401k, life & disability), and 3 weeks PTO plus holidays (for full-time employees).
Location:
Capital District Oral & Maxillofacial Surgeons
7 Southwoods Blvd, Suite 1, Albany, NY 12211
(Onsite parking, professional environment)
What You’ll Do:
- Serve as the welcoming face at the front desk - greet patients, check them in and out, and ensure all paperwork is complete
- Manage a high volume of inbound and outbound calls, answering questions about scheduling, insurance, procedures, and patient needs
- Schedule, confirm, and reschedule appointments efficiently, optimizing provider and surgical time
- Process insurance verifications, patient payments, and maintain accurate digital records (knowledge of dental software a plus)
- Assist patients with check-in/check-out, registration, and billing questions
- Support the clinical team with communication, chart prep, and daily workflow
- Handle confidential patient information in compliance with HIPAA
- Collaborate with other staff to ensure a smooth patient experience from first contact to follow-up
- Be a resource for patient questions, helping them feel confident and at ease about their care
What We’re Looking For:
- 1+ year of dental or medical office experience preferred (front desk or call center)
- Comfort with scheduling, digital dental software, and insurance verification
- Exceptional communication and customer service skills
- Professional, empathetic, and team-oriented mindset
- Ability to multitask, prioritize, and thrive in a high-volume setting
- High school diploma or equivalent required
- Bilingual (English/Spanish) a plus, but not required
Our Interview Process:
- Phone Interview - Get to know us and share your background
- In-Person Interview - Meet the team and tour our facility
About CDOMS:
At Capital District Oral & Maxillofacial Surgeons, we’ve built a legacy of surgical excellence and patient trust for over four decades. Our specialists and support staff work together to deliver best-in-class care in a welcoming, technologically advanced setting. We value respect, integrity, and a shared commitment to both clinical and service excellence.
Ready to be the face and voice of our practice? Apply today to join the CDOMS team in Albany and help us deliver a truly outstanding patient experience - every time.
Capital District Oral & Maxillofacial Surgeonsis a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We welcome qualified candidates from all backgrounds and will consider applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment offers are contingent upon background and reference checks.
{Dental Receptionist, Dental Call Center Rep, Dental Office Coordinator, Front Desk Dental Assistant, Surgical Practice Receptionist, Dental Scheduler, Patient Care Representative, Healthcare Receptionist, Dental Office Support, Dental Patient Relations}
