About us:
Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.
We're committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.
About the position:
We"re excited to be hiring for an Ecommerce Manager to lead the development, optimisation, and daily operations of Cullen Jewellery's digital experience. This newly created role ensures every touchpoint—from imagery and content to user flow and conversion—is beautifully on-brand and driven by performance.
Key Responsibilities include:
- Lead, improve and report on ecommerce performance metrics including conversion rates, average order value, site speed and on-site engagement.
- Design and maintain visually impactful, high-performing webpages that align with Cullen's premium brand identity.
- Maintain and update website copy and imagery in line with new product launches, marketing calendar and campaign launches.
- Manage global Cullen websites, ensuring seamless localisation, consistent brand presentation, and performance across all regions.
- Manage the roll out and upkeep of a new client facing app.
- Recommend and implement updates to navigation, filtering, and content layout to improve product discoverability and user satisfaction.
What are we seeking?
- Minimum 5 years of demonstrated experience in ecommerce management within the retail space, ideally within a premium or luxury DTC brand. Experience in lifestyle, fashion or beauty highly regarded.
- Proven ability to track, interpret and act on ecommerce analytics (e.g., Google Analytics, Shopify Analytics).
- Strong proficiency in UX/UI best practices and experience designing user journeys for digital retail.
- Hands-on CMS experience, including managing global or multi-regional website environments.
- Strong understanding of SEO.
- Experience in ecommerce merchandising, including launching new products and managing catalogue structures.
What we offer:
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:
- A supportive and collaborative work environment;
- An Employee Assistance Program for you and a family member to utilise;
- Generous staff and family / friend discounts;
- Team events and initiatives included as part of our wellbeing program;
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!
If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
Agencies, thanks for thinking of us - but we have this one covered!
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