Leave Management Coordinator
Oakland-CA-94601-United States
SUMMARY: Manages/ audits the activities and acts as liaison with third party leave administrator; serves as the subject matter expert on leave of absence regulations, policies and procedures; manages employee leaves of absence issues; performs exemplary customer service and assistance to staff, managers and HR Business Partners. Responsible for assisting with the day-to-day administration of the Workers’ Compensation program, covering all sites/campuses within the system.
DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.
1. Acts as liaison between employees, department leaders and other regulatory agencies during the leave cycle; partners with Labor Relations and Human Resources Business Partners to resolve leave issues arising from labor relations disputes.
2. Administers ergonomic program; arranges on-site ergonomic assessments; facilitates, when requested, ergonomic equipment requests and invoicing.
3. Administers organization’s workers’ compensation program; acts as central point of contact for third party vendors, managers, providers and employees for workers’ compensation issues and inquiries.
4. Administers the workers’ compensation claim lifecycle; such as creates, monitors and follows up on changes in employee status, including the maintenance of case documentation and maintaining contact with employee as needed making determination on employee’s eligibility to return to work (full/modified duty etc.).
5. Analyzes data from reports provided by third party administrator and recommends beneficial process changes.
6. Assists Disability Programs Manager with Interactive Process, as needed. Assigned on case-by-case basis from Disability Programs Manager to Leave Management Coordinator.
7. Audits third party administrator process for irregularities, deviation from policy, special situations etc.
8. Contacts physician for required medical clarification when necessary.
9. Counsels staff regarding their specific leave inquiries and assists with resolution, to managers and employees during the leave cycle; responds to inquiries; gives guidance to staff with concerns regarding third party processes.
10. Engages in miscellaneous reviews of employee’s leave statuses, upon request (third party leave reports, Payroll, HRIS etc.).
11. Focuses on reduction of Lost Days by returning employee to modified duty as soon as possible following an industrial injury.
12. Partners closely with HR Business Partners on leave cases; meets regularly to review status of cases and develops legally sound strategies for a mutually beneficial resolution.
13. Partners with in-house counsel to address pending litigation questions; gathers critical data as requested (case notes, LOA dates, etc.) to support the company in its compliance efforts and defense of legal matters.
14. Performs other duties as assigned.
15. Processes internal and third party requests related to leave cycle (SDI/COBRA paperwork etc.).
16. Provides guidance to department leaders and employees regarding return to work, including modified duty issues, accommodations under ADA guidelines.
17. Provides information to employees and department leaders regarding the impact on benefits throughout leave cycle: extensions, return to work, separation, and death.
18. Provides ongoing training/education to leadership/staff in leave management matters.
19. Provides Payroll with necessary leave data for pay processing.
MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Required Education: High School diploma or equivalent.
Preferred Education: Bachelor’s degree in related field.
Required Experience: Three years experience in one of the following fields: leave management, insurance/risk management, human resources management, public administration, occupational health or a related field
Preferred Experience: Experience within a union environment.
Preferred Licenses/Certifications: Certification as a Leave Management Specialist or equivalent.
PI275280572
