IT Technologist
Thermopolis-WY-82430-United States
Hot Springs Health
Job Description
Information Technology Technician
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DEPARTMENT: Information Technology
SUPERVISOR: Information Technology Director
STATUS: Non-Exempt
EMPLOYEE NAME:
APPROVED BY: Chief Financial Officer DATE: December 7, 2017
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GENERAL:
In accordance with the Hot Springs Health Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the employee will: support the mission of “Partnering with our community for quality health and healing”, our five core values “Ownership, Always better than yesterday, Service first, Integrity, and Stewardship of our resources (OASIS). Our behavior creates our OASIS – a place where we can find safety, sustenance, and a pleasant change from the usual and the vision “to be the provider and employer of choice in our region, providing quality care and excelling as a teaching hospital in Wyoming.”
The established priorities of Quality, Service, Finance, People, and Growth will be utilized in decision making. Furthermore, the employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all people with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies. The employee must also demonstrate the competencies for their position and adhere to the policies and procedures of their department. The employee will participate in quality improvement activities.
BEHAVIORAL REQUIREMENTS:
The following is a list of minimally required behaviors to assist the employee in partnering with our community:
Ownership
Accepts responsibility for actions, attitudes and health. Doing things right the first time, every time for excellent results. Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes. Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being “good.” Contributes to an environment that encourages creative thinking. Shares ideas and opinions and supports opportunities to learn and grow.
Always Better Than Yesterday
Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety. Celebrates and encourages the contributions of one another. Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success. Contributes to an environment that encourages creative thinking. Shares ideas and opinions and supports opportunities to learn and grow.
Service First
Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers. Understanding excellence is the result of team effort. Creates legendary experiences.
Integrity
Does the right things. Consistently open, honest, trustworthy and ethical. Demonstrates respect for patients, their families, staff, providers and the community.
Stewardship of Our Resources
Strives to care wisely for our human, financial and natural resources. Strengthens HSH as a partner in the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to user requests for service and determines the nature and extent of support needed
Installs, configures, maintains and troubleshoots a wide range of software used through the facility.
Installs and maintains network application software by setting up user access, maintaining groups, and optimizing shared resources.
Maintains anti-virus system
Follow disaster recovery policies and maintain current backup media.
Performs regular server and database maintenance as recommended.
Follows policies for protecting and maintaining server hardware.
Maintain and troubleshoot PC hardware issues.
Oversee PC replacement and disposal.
Maintains up-to-date expertise in operation and application of applicable IT technologies through self-study or classes
The above duties are intended to describe the key aspects of the work performed by individuals assigned to this position. They are not to be construed as an exhaustive list of requirements relative to the position. Therefore, the employee may be required to perform other duties as assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
The IT Technician shall:
1. Associate’s degree in computer science. A combination of education and experience can be substituted for degrees.
2. Must have a working knowledge of computer networks including LAN, WAN, VPN, and Firewall solutions
3. Must understand installation, configuration, and troubleshooting processes for software, hardware, networking and accessory equipment
4. Must be familiar with network security guidelines and practices and be able to setup solutions that thwart off common network attacks.
5. Ability to manage projects and complete those projects within time and budgetary restraints
6. Customer service oriented
7. Ability to communicate with others
8. Ability to work with mathematical concepts
9. Ability to define problems, collect data, establish facts and draw valid conclusions.
10. Must possess communication skills to relate to the public in person
11. Demonstrate good organizational abilities
12. Seeks proficiencies in computer applications, e.g. word processing, spread sheets, database, presentation, and project publication.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret appropriate journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write policies and procedures that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and is knowledgeable in metrics.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to modify care based on the developmental / functional age of the patient as well as that of the patient's ethnic background.
CERTIFICATES, LICENSES, REGISTRATIONS:
- None required, MCSE, CCNA, CNA, A+, GIAC, etc. are helpful.
OTHER SKILLS AND ABILITIES:
Ability to interact with patients, families, visitors and co-workers. Ability to interact assertively and tactfully when dealing with conflict and in group solving activities. Ability to demonstrate a professional, open minded approach in identifying problems and resolving problems/conflicts.
Age Specific:
This position does not require hands-on delivery of care, however, incumbent must demonstrate understanding of how a patient’s chronological and developmental age influences his/her need for adaptations related to his/her abilities.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While filling this position, the employee must regularly lift and or move 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance, vision, color vision, peripheral vision, and depth perception. This position also requires walking or standing to a significant degree. This position also requires reaching, handling, fingering, feeling, talking, and hearing, stooping, bending, crouching, and working with equipment.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee is subject to inside and possibly outside weather conditions. The employee is also subject to the proximity to moving mechanical parts, electrical shock, exposure to burns and radiant energy, exposure to toxic chemicals and biological agents.
PI274731913
