Clinical Governance & Quality Manager
Location: Remote, with expectation to attend client sites
Hours: 37.5 hours per week
Contract: Permanent
Salary: £55k-60k per annum
Reporting to: Chief Operating Officer (COO)
Accountable to: Chief Medical Officer (CMO)
Company Benefits:
Flexible working culture
Cycle to work scheme
Remote working within the UK
Training and Development Opportunities
Recruitment referral fees
Free well-being sessions provided by professional establishments
Enhanced Parental Leave
Start Date: ASAP
About Us
GPDQ provides nationwide healthcare services for individuals, businesses, and the NHS. Led by NHS GP, Founder and Chief Medical Officer, Dr Anshu Bhagat, with services delivered by a multidisciplinary team, we harness the benefits of technology to deliver better local access to healthcare.
Our services include GP consultations, physiotherapy, mental health, audiology, health checks, blood tests, vaccinations and more. Consultations take place online, at home, or in a clinic with a GPDQ-vetted, GMC-registered NHS GP or highly skilled multidisciplinary team member.
About the Role
We are seeking a proactive and experienced Clinical Governance & Quality Manager to lead the delivery and strategic development of our clinical governance agenda while supporting our service delivery team through quality reporting and alignment. This role will ensure compliance with national standards (CQC), embed a strong culture of governance and learning, and play a key role in supporting our service delivery team by streamlining quality processes — helping to reduce administrative pressure and enable greater focus on both patient care and the delivery of high-quality services to our partners.
Key Responsibilities
Governance Leadership
• Coordinate the day-to-day delivery of clinical governance across the organisation, ensuring alignment with CQC requirements and wider national frameworks.
• Act as a senior advisor on governance, compliance, and patient safety, supporting the design and implementation of policies and best practices.
• Lead the identification, delivery, and review of governance improvement projects.
Operational Alignment & Support
•Collaborate closely with operational leads to align clinical governance activity with service delivery planning.
•Alleviate pressure on the service delivery team by owning and streamlining clinical governance reporting processes.
•Support planning efforts by analysing trends in incident reports, audits, and compliance data.
•Inform future service design and workforce needs through governance insights and quality performance data.
Risk, Safety & Quality Management
•Oversee investigations into incidents and complaints using PSIRF methodology, supporting staff involved and ensuring learning is identified.
•Provide clear and concise reporting of quality performance, safety risks, and audit outcomes.
•Monitor incident trends and escalate themes or patterns requiring attention or action planning.
•Ensure appropriate risk management processes are followed and embedded across services.
Training, Culture & Engagement
•Promote a culture of learning and continuous improvement by celebrating good practice and sharing lessons learned.
•Design and deliver governance training to clinical staff across the business.
•Provide expert advice on patient safety, complaints handling, and risk mitigation strategies.
What We’re Looking For
•Strong leadership and communication skills.
•A minimum of 5 years relevant management experience in a healthcare clinical governance setting.
•Demonstrable knowledge of the national governance agenda, including CQC, patient safety, and safeguarding.
•Experience in investigating incidents and complaints.
•Proven ability to analyse quality/performance data and produce meaningful reports and recommendations.
Our reason for being
We help people to stay healthy by revolutionising access to primary healthcare in the home, workplace and community.
Our Core values
•Care: we make people feel genuinely cared for
•Efficiency: we seek out efficiencies to improve healthcare
•Innovation: we relentlessly innovate and adapt to meet patient/ customer needs
•Collaboration: we work with partners to enhance healthcare delivery
•Dedication: we use our professional skills to help others live their best lives
Equality & Diversity
GPDQ is an equal opportunities employer. We understand that not all people are the same and it is our mission to help support people in their journey. We pride ourselves on our diverse workforce and we have a commitment to equality and diversity amongst both our employees and prospective applicants; we ensure that all applicants are treated fairly throughout our recruitment and selection process. We are determined that no applicant experiences discrimination on the basis of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation; or any other basis prohibited by law.
PI274354254
