At Redirect Health, we're on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for Client Success Advocate roles.
Are you a relationship-building pro with a passion for ensuring an exceptional client experience from day one through renewal? Join our healthcare team as a Client Success Advocate and take on a key role in ensuring that every client and member receives personalized support, inspiring engagement and long-term loyalty. As a proactive and empathetic advocate, you'll work across teams and with business leaders to deliver outstanding service and help others access life-changing healthcare.
Why Join Us?
We're redefining healthcare by removing the financial burden for our team members and their families. Here"s what FREE healthcare means for you:
- No premiums
- No co-pays
- No deductibles
- No out-of-pocket maximums
That's right—your entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually. It's our way of ensuring you can focus on what matters most—your health and well-being.
What You'll Do as a Client Success Advocate
As part of the Redirect Health team, you'll play a vital role in delivering exceptional client care and support by:
- Client Relationship Management: Serve as the main point of contact for clients after enrollment and throughout their membership lifecycle, including renewals.
- Renewal Success: Increase individual and business client retention through proactive communication and solution-oriented support.
- Client Education: Help clients understand how to navigate and maximize their healthcare benefits, partnering with human resource teams, brokers, and consultants.
- Communication: Interact with clients via email, phone, Zoom, and in-person to provide responsive, empathetic support.
- Collaboration: Work closely with Healthcare Consultants, AR Specialists, and Brokers to create a “WOW” experience.
- Data-Driven Insights: Monitor metrics and trends to identify areas of improvement that prevent surprise terminations or non-renewals.
- Problem Solving: Support members and clients with challenges in benefit usage, resolving issues efficiently and professionally.
What We're Looking For
- Health Insurance License for Arizona is preferred (must obtain within first 60 days of employment; additional state licensure may be required).
- 1–3 years of experience in customer service roles, preferred.
- 1+ year of account management or client success experience, required.
- Strong communication skills, both verbal and written, required.
- Friendly, self-motivated team player who thrives on supporting others, required.
- High School Diploma or GED, required.
What You'll Earn
- Salary Starting at $50,000 Annually
- Bonus Opportunities: Additional income potential based on performance
- FREE Healthcare Benefit for You and Your Family – No payroll deduction
- Dental & Vision Insurance
- Paid Sick & Vacation Time
- 401K Access after 6 Months
- Flexible Work Options
Location: 2020 N. Central Avenue, Phoenix, AZ, 85004
PI274279690
