About Fountain Life
Fountain Life is redefining healthcare by shifting from reactive treatment to proactive, predictive, and personalized care. Using advanced diagnostics, AI, and longevity science, we detect disease early and optimize health to extend lifespan and performance. Our state-of-the-art centers and wellness community partnerships deliver a premium, data-driven health experience.
Position Overview
The Care Coordinator is the primary liaison for Fountain Life members, responsible for delivering a seamless and personalized experience that reflects our mission to transform healthcare. This pivotal role directly influences client satisfaction, retention, and operational excellence, and demands a high level of professionalism, empathy, and a commitment to delivering exceptional service at every touchpoint.
Key Responsibilities
- Serve as a trusted point of contact for members, offering seamless, high-touch service across all platforms while handling scheduling, inquiries, and payment processing with a focus on elegance and personalized care.
- Maintain a minimum standard of 85% member satisfaction NPS score with clear efforts aimed at reaching 100% as the ideal benchmark for outstanding performance.
- Achieve a minimum renewal rate of 60% through strategic engagement, while aiming higher to reflect our commitment to delivering life-changing outcomes and supporting members in achieving their optimal health.
- Optimize scheduling and space utilization strategies to enhance operational performance and support consistent, high-quality client interactions.
- Protect client privacy with integrity by rigorously following HIPAA standards and company policies to maintain trust and confidentiality at every touchpoint.
- Ensure accurate invoice processing and timely payment collection in alignment with financial procedures and client service standards.
- Act as a brand ambassador by consistently reflecting and communicating Fountain Life's mission and core values in every client interaction, fostering trust and alignment with our purpose.
- Deliver high-touch, concierge-level service to assigned members by personalizing experiences and providing tailored support aligned with each individual's unique wellness goals.
Reporting Structure
Reporting directly to the Center Director, the Care Coordinator serves as the “face of Fountain Life” within the center. This role is entrusted with delivering exceptional service and is expected to consistently exceed expectations by ensuring every client experience is intuitive, empowering, and profoundly impactful.
Education & Experience Requirements
- Education:
- Associate's or Bachelor's (Preferred) degree in a relevant field (e.g., Healthcare Administration, Public Health, Business, Communications, or Hospitality Management).
- A high school diploma or GED will be considered for candidates with relevant experience in client-facing, healthcare, or service-focused environments.
- Experience:
- Minimum of 2 years of experience in client service, customer support, hospitality, or healthcare coordination.
- Background in concierge medicine, wellness centers, luxury hospitality, or medical offices preferred.
- Familiar with HIPAA regulations, scheduling systems, and CRM tools (e.g., Salesforce, Athenahealth, Nextech)
- Strong technical proficiency across communication platforms and digital tools.
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Qualifications & Attributes
oDemonstrated ability to multitask effectively in a fast-paced environment while maintaining accuracy, attention to detail, and a positive, solution-oriented attitude.
oStrong interpersonal and communication skills, with a genuine passion for delivering exceptional service and promoting wellness.
oProfessional and enthusiastic demeanor, with the ability to stay composed, empathetic, and client-focused under pressure.
oProficient in Microsoft Office and generally tech-savvy, with the ability to adapt quickly to new tools and platforms.
oSelf-motivated and proactive, with a growth mindset and strong alignment with Fountain Life's mission, vision, and core values.
oCompletion of HIPAA training, with a commitment to upholding ongoing compliance and data privacy best practices.
If you are passionate about health and longevity, thrive in a client-focused environment, and are excited to be part of a forward-thinking healthcare movement, we invite you to join the Fountain Life team.
The pay range for this role is:55,000 - 55,000 USD per year(Hybrid (Naples, Florida, US))
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