Executive, Parcel Recovery (Warehouse)

Ninja Van • Shah Alam, Other / Non-US, Malaysia • 1d ago

Accountable to ensure all inquiries for problematic delivery issues are well addressed on
daily basis and close in timely mannered in all mediums
Accountable to conduct a thorough investigations for all problematic parcels/delivery issues within the allotted time
Accountable to verify all claims submissions from all claimant
To prepare report on the related problematic delivery issues on weekly basis
To ensure full adherence to Recovery's SOP
To ensure the relevant stakeholders are well informed with issue that tag to order(s)
To ensure the accuracy of data input into the recovery system
To assist Manager/Head for any ad hoc projects and analysis as and when required.

Candidate must posses at least Bachelor’s degree in any field (fresh graduate encouraged to apply)
2 years working experience in courier service will be an added advantage
Candidate must be a process and details oriented. Meticulous in ensuring processes are followed
Good analytical and communication skills and a problem solver
Hands on approach as work will be close to warehouse based
Strong ability to grasp operation processes and systems quickly
Must have an excellent spoken & written knowledge in English & Bahasa Malaysia
Able to connect with people and communicate clearly
Must have high integrity and responsibility towards the task assigned
Excellent computer skills such as Microsoft Office and Google apps
Quick learner: we work in a fast-paced environment where you will be challenged to rapidly pick up on new concepts