Principal Product Manager – AI Diagnostics and Pathways
About Us:
Neuron7.ai is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Learn more at
Neuron7.ai.
Why Join Us:
At
Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
About the Team:
The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore.
What You’ll Do:
As the Product Manager for our Diagnostics and Pathways products, you will lead the strategy and execution of our AI-driven troubleshooting and resolution platform. You’ll work closely with engineering, customer success, and field service teams to enhance diagnostic accuracy, optimize workflows, and integrate with key customer service and field service platforms.
This role is ideal for someone with experience in field service management (FSM), customer service platforms (CSP), and resolution intelligence platforms. You’ll help drive AI-powered diagnostics and resolution Pathways products, reducing mean time to resolution (MTTR) for enterprises.
Key Responsibilities
- Own the product roadmap for Neuron7’s diagnostics solution, focusing on AI-powered troubleshooting and intelligent issue resolution
- Optimize the set up and onboarding to the diagnostics and pathways products, reducing the time-to-ROI for our customers and improving the overall usability of the product
- Enhance end-user self-service diagnostic capabilities, allowing end users to resolve issues before escalating to support
- Develop and optimize the technician experiences for looking up troubleshooting details and getting curated expert help where needed, as well as providing feedback
- Develop and optimize the product expert experiences for helping product experts manage and curate information from the field into robust-troubleshooting guidance
- Integrate with major customer service and field service platforms (e.g., ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, FSM tools) to streamline workflows
- Collaborate with customers’ product experts and technicians to gather feedback, inform the roadmap, and ensure real-world usability and effectiveness
- Work with data science teams to enhance AI models used for diagnostics, leveraging knowledge graphs, decision trees, and case-based reasoning
- Define and track key success metrics, including diagnostic accuracy, case deflection rates, technician productivity, and first-time fix rates
Qualifications
- 3-7 years of product management experience, ideally in AI-powered diagnostics, field service management (FSM), or customer support automation
- Strong understanding of customer service platforms (CSP) and resolution intelligence platforms, including tools like ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, or Zendesk
- Experience working with AI-driven troubleshooting systems, conversational AI, or automated case resolution technologies
- Technical proficiency in LLMs, machine learning, AI search, and case-based reasoning systems is a plus
- Experience collaborating with field service teams, technical support engineers, and contact center professionals
- Strong analytical skills with a data-driven approach to decision-making.
Note: Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.
Our Commitment to Diversity and Inclusion:
Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
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