At Berkshire Receptionists, we"re in the business of relationship building. By joining our team, you represent the first impression for our clients, from innovative law practices to around-the-clock contractors, essential medical practices, and more. Helping connect the dots between professionals and their customers, making a difference one call or chat at a time! Do so while also enjoying our company benefits, incentive opportunities, welcoming family culture, and more!
Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Are you driven by a passion for customer service? Whether you"re seeking full-time or part-time opportunities, we"re eager to connect with you!
Operator Role:
Empathize. Communicate. Resolve.
- We"re seeking top-notch Customer Service Representatives to deliver exceptional support.
We proudly serve a diverse range of industries, ensuring exceptional communication solutions tailored to meet the unique needs of each client. We"re adept at providing seamless support across all industries.
Responsibilities:
- Engage with customers professionally and empathetically to understand their concerns and complaints, adhering to all scripting guidelines.
- Provide timely and accurate assistance, addressing customer concerns with efficiency and courtesy.
- Take accurate phone messages during customer interactions, ensuring clear and detailed documentation.
Skills:
- Empathy and compassion towards customers" situations
- Keen attention to detail
- Strong verbal and written communication skills
- Ability to maintain positivity and patience under pressure
- Intermediate to advanced computer skills
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