Reports to the Executive Director, performs the overall coordination of service line strategies, standardization efforts and performance improvement of service line top priorities including quality, financial and patient satisfaction metrics and outcomes. Responsible for leading project initiatives, maintaining and gathering data for financial analysis, quality and patient experience scorecards and creating/maintaining action plans as needed. The position involves multitasking in a fast paced environment and the ability to be flexible and independent.
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Leading assigned clinical/operational projects in accordance with established policies and procedures by:
- Leading and participating in events and projects related to the scope of role to ensure project deadlines and goals while considering needs for overall project implementation.
- Ensuring that projects reach milestones following the predetermined project time line through effective communication and notifying leadership team timely of barriers and delays.
- Participating in creating estimated project timelines, resources, costs, and return on investment analyses for the priority-setting process.
- Providing ongoing communication and coordination between all project participants and department leaders.
- Providing project status reporting to Administration and / or at project steering committees.
Contributes to the overall effectiveness and efficiency of the Division by:
- Looking for opportunities to improve departmental operations and sharing feedback on process improvements.
- Monitoring and reviewing labor distribution by pay period, checking for accuracy, correcting errors and ensuring standardization of pay practices.
- Collecting, compiling and analyzing statistical information; also identifying trends to determine department effectiveness and assessing the need for additional information.
- Responsible for daily tracking and review of assigned quality and patient experience data; reports timely on trends; participates in action items as assigned for improvements.
- Reviews, inputs and provides recommendations on monthly data trends within the departmental annual scorecards.
- Collaborates with the performance improvement team as necessary.
- Completing other job-related assignments and special projects as directed.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Education and Experience
- The knowledge, skills and abilities as indicated below are normally acquired through successful completion a Bachelors degree from an accredited college or university in Business/ Organizational Management, or another appropriate field preferred.
Knowledge & Skills
- Demonstrates an advanced knowledge of computer systems and proficiency in computer skills (Windows, Word, Outlook, Power Point, Database and Excel).
- Demonstrates the math skills necessary to add, subtract, multiply, divide, use fraction and calculate percentages and articulate through excel spreadsheets.
- Demonstrates the interpersonal and communication skills (both verbal and written) necessary to develop and maintain productive working relationships and to interact effectively with internal and external contacts.
- Requires the interpersonal skills necessary to maintain effective working relationships and interact effectively with staff, physicians, review agencies, patients and patients' families.
- Demonstrates the ability to be self-motivated and analytical with organizational skills to independently work on and complete assignments in time allocated. Also demonstrates the ability to respond quickly and appropriate to demands of the position.
- Demonstrates the ability to take and complete assignments from multiple staff members while maintaining flexibility and a positive attitude.
- Demonstrates the ability to maintain professional composure under pressure and to handle stress effectively.
- Demonstrates ability to co-lead large teams with diverse backgrounds.
- Demonstrates a working knowledge of lean practices and incorporates into project management activities.
- Demonstrates and maintains ethical conduct and the ability to exercise discretion.
Working Conditions
- Works an office environment with visibility required in departments within scope of role (i.e. unit meetings, rounding).
- May have contact with patients and family members who may be under considerable stress.
- Must be effective in a fast-paced, quality focused, multi-priority environment.
- May experience some mental/visual fatigue due to continued use of computer equipment.
Physical Demands
- Requires the physical ability and stamina, visual acuity, and manual dexterity to perform the essential functions of the position. (i.e. to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 lbs, etc.)
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