Reports to the Executive Director/ VP of Operations. Directs and manages laboratory services provided by the Hospital in accordance with objectives of the Elkhart General Hospital, Beacon Health System and the medical staff, consistent with legal, regulatory, and accrediting standards. Assists in evaluating and developing new programs and implements changes to existing programs to enhance quality of patient care.
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Directs operational activities of the Laboratory Department and ensures the provision of high-quality laboratory services by:
- Developing and administering short- and long-term goals and objectives for laboratory services and plans to achieve objectives.
- Developing, securing approval of and administering the annual operating budget for the department.
- Recruiting, interviewing, hiring, evaluating, coaching/disciplining (and when necessary, recommending the discharge) of staff.
- Recommending, developing, and ensuring implementation of departmental policies and procedures.
- Preparing and administering associate performance appraisals.
- Working with contractors and service providers to recommend capital and operating purchases, monitor equipment uptime, associate training on use of equipment and to assure high levels of performance.
- Working to ensure adequate staffing and appropriate workloads exist to support patient care needs.
- Interpreting, enforcing and supporting Hospital policies, procedures, protocols.
- Representing the department to a variety of internal and external sources and representatives.
Assures maintenance of inventory by:
- Specifying quality and source of laboratory products and equipment.
- Negotiating contracts for identified products and equipment.
- Reviewing expense reports, monitoring budget performance, and auditing the use of reagents and supplies.
Assures laboratory services are current with new developments and in compliance with legal, regulatory and accrediting standards by:
- Providing professional development opportunities for laboratory staff.
- Continually reviewing professional literature and attending seminars and workshops in order to be familiar with changes and innovations in laboratory practice. Maintaining professional affiliations and memberships in related organizations.
- Participating in and assuring implementation of decisions of committees and QI teams relating to laboratory services.
- Developing new programs, revising existing programs and performing financial analyses to provide comprehensive laboratory services to meet the needs of patients and the Medical Staff.
- Assuring department policies and procedures reflect legal, regulatory and accrediting standards and that the policies and procedures are followed.
- Preparing periodic summary reports for review.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
- Completing other job-related assignments and special projects as directed.
Leadership Competencies
- Drives Results - Consistently achieving results, even under tough circumstances.
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Education and Experience
- The level of knowledge, skills and abilities indicated below are normally acquired through the successful completion of a bachelor's degree in Medical Laboratory Science or one of the biological sciences. A Master's degree in Public Administration or Management is preferred. A minimum of six years' experience in a clinical laboratory with three years' experience managing all aspects of a hospital laboratory preferred. Must qualify as a Technical Supervisor and General Supervisor as defined in CFR 493.1449 and CFR 493.1461. Certification as a Medical Technologist by an appropriate accrediting agency, i.e., ASCP or equivalent is preferred.
Knowledge & Skills
- Demonstrates a high-level technical skills/knowledge of standard operating procedures for the management and provision of laboratory services and a comprehensive knowledge of federal and state standards and the requirements of regulatory and accreditation agencies.
- Demonstrates leadership, organizational and analytical skills necessary for budget development and control and human resource management.
- Demonstrates the interpersonal and communication skills, both verbal and written, necessary to interact and communicate effectively with a wide range of internal and external contacts. Also requires the ability to develop and maintain positive working relationships.
- Must possess strong interpersonal and customer service skills.
Working Conditions
- Works in an office environment.
- Occasional exposure to potentially hazardous materials.
Physical Demands
- Requires the physical ability and stamina to perform the essential functions of the position.
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