The Director of Rooms is a pivotal leadership position responsible for overseeing the entire room operations within the AC Hotel Kansas City. This role ensures that all guest accommodations meet the highest standards of quality and service, directly impacting guest satisfaction and loyalty. The Director will develop and implement strategies to optimize room occupancy and revenue while maintaining operational efficiency. Additionally, this position involves collaborating with various departments to enhance the overall guest experience and ensure seamless service delivery. Ultimately, the Director of Rooms will play a crucial role in driving the hotel's success and reputation in the competitive hospitality market.
Qualifications:
- A bachelor's degree in hospitality management or business administration, or a related field is preferred.
- A minimum of 2 years of experience in hotel management, with at least 2 years in a leadership role.
Responsibilities:
- Oversee daily operations of the front office, housekeeping departments to ensure exceptional guest service.
- Develop and implement policies and procedures to enhance operational efficiency and guest satisfaction.
- Monitor and analyze room occupancy and revenue reports to identify trends and opportunities for improvement.
- Lead, train, and mentor staff to foster a positive work environment and ensure high performance.
- Collaborate with sales and marketing teams to create promotional strategies that drive room bookings.
Skills:
The required skills for this role include strong leadership and communication abilities, which are essential for managing a diverse team and ensuring effective collaboration across departments. Analytical skills are crucial for interpreting occupancy and revenue data, allowing the Director to make informed decisions that enhance profitability. Customer service skills are vital, as the Director must ensure that all guest interactions are positive and memorable. Additionally, organizational skills are necessary to manage multiple tasks and priorities effectively in a fast-paced environment. Preferred skills, such as proficiency in revenue management systems, will further enhance the Director's ability to optimize room sales and contribute to the hotel's financial success.
This position will be a second shift position working 3 pm-11 pm or 4 pm- midnight, Tuesday - Saturday.
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