About the Role:

The Guest Services Supervisor at Fairfield Inn & Towne Place Suites in Forrest City, AR, plays a pivotal role in ensuring an exceptional experience for all guests. This position is responsible for overseeing the daily operations of the guest services team, ensuring that all staff members are trained and equipped to meet the needs of our guests. The supervisor will implement strategies to enhance brand awareness and loyalty, driving sales growth through effective guest engagement. Additionally, the role involves anticipating guest needs and addressing any concerns promptly to ensure satisfaction and foster repeat business. Ultimately, the Guest Services Supervisor will contribute to creating a welcoming environment that reflects the values of Fairfield Inn & Towne Place Suites and enhances the overall guest experience.

Minimum Qualifications:

High school diploma or equivalent; a degree in hospitality management or related field is preferred.
Proven experience in a supervisory role within the hospitality industry.
Strong understanding of guest service principles and practices.

Preferred Qualifications:

Experience with training and development of staff in a hospitality setting.
Familiarity with sales strategies and techniques to enhance guest engagement.
Previous experience in a brand management role.

Responsibilities:

Supervise and train guest services staff to ensure high levels of customer service and satisfaction.
Monitor and evaluate guest feedback to identify areas for improvement and implement necessary changes.
Develop and execute sales contests and promotions to drive revenue and enhance brand loyalty.
Collaborate with other departments to ensure seamless operations and guest experiences.
Address guest complaints and concerns promptly, utilizing effective recovery strategies to maintain satisfaction.

Skills:

The required skills of brand awareness and loyalty are essential for creating a strong connection with guests, ensuring they feel valued and appreciated. Sales growth skills will be utilized to develop and implement effective sales strategies that resonate with guests, driving revenue for the hotel. Employee training and conducting training sessions will be a regular part of the role, ensuring that all team members are equipped with the knowledge and skills to provide outstanding service. Anticipating guest needs and operational requirements will be crucial in maintaining a proactive approach to guest satisfaction. Finally, guest recovery skills will be employed to address any issues that arise, turning potential negative experiences into positive outcomes.

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