About us:
DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.
With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.
We seek a dynamic and customer-centric professional to join our team as a Customer Success Manager for our Brazil market. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSM, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.
Responsibilities:
-Customer Engagement and Retention: Proactively engage with customers to understand their core business and product usage.
Implement strategies to enhance customer satisfaction and promote long-term retention.
-Client Training and Onboarding: Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.
-Product Knowledge and Education: Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.
-Trusted Advisor: Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor.
Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
-Voice of the Customer: Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.
-Product Feedback and Enhancement: Collect and relay customer feedback to internal teams for continuous product improvement.
Collaborate with cross-functional teams to provide insights on how to serve our customers better.
Qualifications:
-Bachelor’s degree in Business Administration, Marketing, or a related field.
-Proven 5+ experience in customer success, account management, or a similar client-facing role.
-Understanding of the payment industry and the ability to align product features with customer needs.
-Excellent communication and interpersonal skills.
-Proactive problem-solving ability and a customer-centric mindset.
-Must speak Spanish, English, Portuguese.
What will you find when you join DEUNA?
A multicultural team distributed throughout LATAM
Dynamism, agility and constant innovation
Being part of a high-impact solution for an entire region
The best tools and technology to operate
Being part of the startup culture. We are in full expansion!
Incredible team
Benefits
Hybrid modality 🖥️
Vacations and personal days 🏝️
Economic support for internet and cell phone line📱
We all own DEUNA, we offer stock options 💸
Multidisciplinary, diverse and dynamic team 🧡
Be part of a dynamic team that's transforming the e-commerce landscape in LATAM.
Join us at DEUNA!
PI270400279
