Positions:1 Full Time
Experience
3 - 4 Years
Community Associate/Asst Manager – Community
About Us:
We are a leading provider of sustainable, custom-built
office solutions, offering flexible coworking, built-to-suit, and
managed office spaces. We are committed to enriching the workspace
experience through innovative designs and exceptional services
Role Overview:
We are seeking a Assistant Manager - Community for it who
will be an accomplished people manager and community enabler.
They will play a significant role in developing and maintaining solid
relationships with clients, their retention and service delivery quality
management. The Community Associate should possess excellent
interpersonal communication skills and be comfortable interacting
with clients.
Roles & Responsibilities:
- Will act as a community builder of all the workspaces
- Manage Branch, to ensure client contractual deliverable
such as Customer Satisfaction, Average response time, internal
quality, are complied with.
- To anchor the client relationship initiative in the facility by regular
client feedback meetings and to record and analyze the outcome in
getting Team QA to handle client concerns and suggestions
constructively.
- Involved in programs of PRM, Feedback meetings and involved in
achieving a high degree of consistency in Quality Assurance to the
patrons.
- Proactively cross-sell other products and solutions.
- Monitor market and competitor activities and provide
relevant reports and information (MIS) to the management.
- Play an active role in all Sales / Operational strategies that are
decided by management.
- Control costs and be actively involved in facility upkeep and
maintenance with appointed vendors and staff.
- Centre Operations Duties will involve front office management,
supervising Housekeeping and Pantry staff.
- Maintain stocks and indent for Housekeeping and Pantry
consumables & provide stock reports to management regularly.
- Coordinate with finance and sales on invoicing, collections,
receivables, MIS on center profitability, occupancy status, exit
notices, etc. Administrative tasks of compiling vendor invoices,
payables – ensure fixed and variables are met without slip-ups
- Follow SOP for operational consistency. Regularly review
checklists for various tasks, review housekeeping and pantry
performance
- To implement stringent quality checks and assessments to
maintain customer satisfaction as well as meet client's deliverables
- Plan and execute client engagement events and work on
inviting third party organizers to hold events at our locations
Qualifications and Experience:
- Graduate or Postgraduate with at least 3 years of
experience in Operations and Community Management at a
Co-working space or Hotel or equivalent.
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