About Wingz, Inc.
Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need.
About the role
- Market Operations keeps our markets running: enough verified drivers on the road, every trip assigned before the day begins, and every trip completed on time. You'll own a piece of that and be measured on it. This is a decision-making role, not a scripted one — you'll make calls, act, and explain your reasoning afterward.
What you'll do
If assigned to Driver Onboarding & Activation
- Make fast first contact with new driver applicants and guide them through the application
- Run onboarding interviews, group and 1:1, and decide who advances
- Review driver documents for accuracy and compliance, and coach applicants through corrections
- Coordinate background checks and screenings, and follow up until cleared
- Run activation calls so new drivers are confident on the app before their first trip
- Keep the roster current: expiration outreach, reactivation checks, and removing inactive drivers
If assigned to Dispatch & Scheduling
- Build driver schedules and assign trips against them
- Sweep the current week for schedule gaps and fill them before trips go uncovered
- Work inside our AI-assisted dispatching tools, producing and acting on the daily output
- Flag where the tooling gets it wrong so it improves
- Notify drivers of schedule changes
If assigned to OTP Specialist
- Monitor on-time performance live and intervene before a trip goes late, not after
- Own urgent trip reassignments end to end: the decision, driver contact, and resolution
- Keep clients informed before they have to ask
- Step in when leads are tied up so nothing waits in a queue
If assigned to Routing Specialist
- Build and adjust routes for efficiency and reliability
- Make sure drivers activate GPS well ahead of pickup
- Chase and coach drivers who don't, before it becomes a data gap
- Protect billing and claims accuracy by keeping trip data complete
If assigned to Market Associate
- Cover a portion of all three areas above in a newer or smaller market
- Shift week to week toward whatever is currently limiting the market
- Flag early which area is about to break
Every Market Operations Associate, in every area
- Own your daily and weekly targets, and know where you stand without being asked
- Resolve problems in your area rather than handing them off
- Escalate what's genuinely above your authority, with what you've already tried and what you recommend
- Keep driver and trip records accurate in every system you touch
- Improve the procedures you work from, and document the ones that don't exist yet
- Cross-train as backup on one adjacent area
- Bring us patterns, not just incidents
What you'll need
- 2-4 years in operations, dispatch, logistics, or program coordination, a role where you owned an outcome, not just a queue
- Sound judgment without a script. Much of this work has no procedure for the situation in front of you
- Comfort with tradeoffs. Some days you can cover one trip or the other, not both, and you'll need to decide quickly and defend the call
- Comfort being measured daily. You should want the scoreboard, not avoid it
- Ability to hold several threads at once and switch between them without dropping any
- Strong written and verbal communication — most areas involve daily calls with drivers
- Composure when things break. Some days are interrupt-driven and won't go as planned
- Detail accuracy where a missed date or wrong record has real consequences
- Strong spreadsheet skills and the ability to learn new tools quickly
- Willingness to work ET hours, including weekend or holiday rotation depending on assignment
- Reliable high-speed internet and a quiet space for video calls
Bonus Points
- NEMT, healthcare transportation, or other regulated service experience
- Dispatch, fleet, or last-mile operations background
- Applicant tracking or recruiting platform experience
- Experience running group interviews or high-volume onboarding
- Experience with AI-assisted operational tooling
Why Wingz?
- Mission-driven work that makes a tangible difference in people’s lives.
- 100% remote work culture
- A small, agile team where your impact is felt every day.
- Competitive compensation and benefits.
950 - 1,200 USD per month(Fully Remote, Ecuador)
950 - 1,200 USD per month(Fully Remote, Nicaragua)
950 - 1,200 USD per month(Fully Remote, Brazil)
950 - 1,200 USD per month(Fully Remote, Argentina)
950 - 1,200 USD per month(Fully Remote, Colombia)
950 - 1,200 USD per month(Fully Remote, Mexico)
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