Job Summary:
The Case Manager I provides entry-level Enhanced Care Management (ECM) and Community Supports (CS)
services to Medi-Cal members enrolled through IEHP and Molina Healthcare under California's CalAIM initiative.
The Case Manager I serves as the primary point of contact for assigned members, conducts outreach and
engagement, completes comprehensive needs assessments, and coordinates whole-person care across physical
health, behavioral health, social services, and community-based supports. This role is ideal for early-career
professionals beginning their case management careers under close clinical and programmatic supervision.
Caseload of approximately 40 to 60 lower-acuity ECM members, with primary focus on Populations of Focus
including individuals experiencing homelessness, individuals at risk of avoidable hospital or emergency
department use, adults with serious mental illness or substance use disorder needs (lower complexity), and
transition-age youth. CS coordination includes Housing Transition Navigation Services, Housing Deposits, Housing
Tenancy and Sustaining Services, Medically Tailored Meals, Personal Care and Homemaker Services, Recuperative
Care, and Sobering Centers, as authorized by the Managed Care Plan.
Accountabilities:
• Gain a thorough understanding of Simple Solutions Psychotherapy's mission, values, and Patient Promise.
• Gain a thorough understanding of CalAIM, Medi-Cal managed care, and IEHP/Molina ECM and Community
Supports program requirements.
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Conduct in-person and telephonic outreach to assigned ECM members in compliance with IEHP and Molina
contact frequency standards.
• Complete CalAIM-compliant comprehensive assessments and develop individualized Care Plans in
coordination with the member, the multidisciplinary care team, and the assigned ECM Lead Care Manager.
• Coordinate referrals and work with the ECM provider on Community Supports, primary care, behavioral
health, housing services, and other community-based organizations.
• Document all member encounters, care plan updates, and care coordination activities in the electronic
health record within required timeframes (typically 24 to 48 hours of contact).
• Participate in interdisciplinary care team (ICT) meetings and case conferencing.
• Support members during care transitions, including hospital and skilled nursing facility (SNF) discharges.
• Maintain accurate records to support Managed Care Plan reporting, encounter data submission, and audit
readiness.
• Adhere to HIPAA, 42 CFR Part 2, and all applicable confidentiality requirements.
Required Skills/Abilities:
• Foundational understanding of CalAIM, Medi-Cal managed care, social determinants of health, and trauma-
informed care principles.
• Strong interpersonal and engagement skills with diverse populations.
• Basic proficiency with electronic health records, Microsoft Office, and care coordination platforms.
• Ability to work in community settings including member homes, shelters, hospitals, and SNFs.
Education and Experience:
• High school diploma or equivalent required; no degree required.
• One (1) or more years of relevant experience in case management, community health work, social services,
peer support, outreach, or a related field required — lived experience with the populations served (housing
instability, justice involvement, behavioral health) is valued and may substitute for formal work experience.
• College coursework or a degree in Social Work, Psychology, Public Health, or Human Services is a plus but
not required.
• CHW Certification a plus, or willingness to obtain within 90 days of hire.
• Bilingual (English/Spanish) preferred.
• Must possess a valid California driver's license, reliable transportation, and proof of auto insurance.
• Must clear LiveScan background check and TB clearance prior to start date.
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Traveling to members' homes, shelters, hospitals, and community locations to conduct assessments and
provide services.
• Traveling to other locations for community outreach.
