Patient Financial Counselor
-
OUR CULTURE OF PERSON-CENTERED CARE
-
At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the “Planetree” methodology of “Person-Centered Care”. These guide our decisions, shape our culture, and define the expectations for every member of our team.
Our Mission: Compassionate care for every life we touch
Our Vision: To be our community’s trusted healthcare leader
Our Values:
• Be Kind - Demonstrating compassion, consideration, and thoughtfulness
• Be Respectful - Being mindful of individual perspectives, priorities and needs
• Be Accountable - Taking responsibility for our commitments, behaviors, and actions
• Work Collaboratively - Cooperating with and encouraging each other to achieve a common goal
• Embrace Excellence - Dedicated to setting standards that meet and exceed expectations
-
JOB SUMMARY
-
The Patient Financial Services (PFS) Financial Counselor serves as a liaison between patients and the Patient Financial Services team by providing compassionate, person-centered financial guidance and support throughout the billing process. This role reviews patient accounts, answers billing questions, and helps identify and reduce financial barriers to care by assisting with Medicaid and hospital charity applications, providing cost estimates for proposed services, and educating patients on available payment options and third-party financing programs. The Financial Counselor ensures required statements and forms are completed accurately, accepts and posts patient payments as applicable, and collaborates with billers and collectors to support timely account resolution, appropriate financial classification, and achievement of departmental collection goals while maintaining strict confidentiality and compliance standards.
-
JOB QUALIFICATIONS
PI0d13fb5a7de6-37437-41186609
