Job Id : CLI-45637-8
Job Type: Contract
JOB DESCRIPTION:
This position will be a part of the Payment and Risk Operation team and will be responsible for:
• Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
• Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting disputes to processors.
• Processing chargebacks recon: (Updating status of chargeback and review status).
• Communicate with customers regarding documentation requests via email and phone calls.
• Ensure Dispute milestones are met within a time frame.
• Data entries related to chargeback.
Professional Experience/Background to be successful in this role:
• Has at least 2 years of chargeback of payment card risk management experience.
• Has at least 2 years of customer service experience.
• Meet service level and performance requirements to deliver high quality work.
• Possesses strong data analysis and investigative reporting skills.
• Able to solve transaction or payment issues without complete process guidance.
• Communicates clearly, and effectively with customers while investigating and resolving payment exceptions.
• Has strong skills in using Excel and other software to create spreadsheets, models and reports.
• Ability to make sound judgment calls.
Competencies (Attributes needed to be successful in this role):
• Embodies BILL core values.
• Fast Learner/Tech Savvy.
• Excellent Communicator.
• Reliable Team Player.
• Attention to details.
• Self-Starter able to think outside of the box.
• Thrives in a fast-paced environment.
• Independent decision maker with the ability to confidently back up actions.
Additional Information:
• Hybrid: In onsite Monday, Tuesday, and Thursday; remote Wednesday and Friday; full Mon–Fri work week. Transitions to fully remote in September (exact date TBD), though candidates needing continued in-person training may stay hybrid longer.
• Hiring manager flagged a common false positive: candidates often claim "dispute experience" that is actually fraud review experience — these are not equivalent, and true chargeback/dispute experience should be verified.
• Target timeline: offer out by Friday, Aug 7, 2026; ideal start date Aug 10, 2026, realistic target Aug 17, 2026.
• Interview Rounds: 2 interview rounds, both 1:1 video format — one with the hiring manager, one with a senior dispute analyst.
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