The Seasonal Membership & Family Services Coordinator provides high-volume operational and administrative support to ensure efficient summer membership services. This role is responsible for accurate payment processing, attendance tracking, data entry, membership registration, and front desk coverage during peak morning hours.
While primarily an operations-focused role, the Coordinator also supports families and members through customer service, registration assistance, and general membership inquiries. This position plays a key role in maintaining smooth daily operations during the summer surge in youth enrollment.
JOB RESPONSIBILITIES:
Membership Operations & Payment Processing
• Accurately enter high volumes of membership payments daily
• Issue receipts and maintain organized financial records
• Support tracking of payment plans and outstanding balances
• Assist with daily payment reconciliation and preparation of deposits (if any)
• Maintain confidentiality and security of financial and member information
Data Entry, Attendance & Systems Support
• Enter and update member information in the Vision Membership Tracking System
• Ensure accurate entry and maintenance of daily general attendance records
• Enter and maintain accurate activity and program attendance records
• Support reconciliation of attendance data for reporting, compliance, and funding requirements
• Support daily attendance verification and roster accuracy
• Assist with data cleanup, file organization, and record maintenance
• Identify and report discrepancies to the Membership Coordinator
Front Desk & Registration Support
• Provide front desk coverage during peak morning hours
• Greet members, families, and visitors in a professional and welcoming manner
• Assist families with membership registration and application completion
• Answer phones and respond to general membership and program questions
• Direct families to appropriate staff for program-specific needs
Operational & Administrative Support
• Complete daily opening procedures for membership and front desk areas
• Maintain a clean, organized, and professional reception space
• Prepare membership materials, forms, and packets for daily operations
• Assist with mass communications and mailings to families
• Provide administrative support during peak enrollment periods
Team Collaboration
• Work closely with the Membership Coordinator to support daily workflow
• Provide overflow support during high-volume service periods
• Assist with special projects related to summer enrollment and reporting needs
Compensation details: 21-22 Hourly Wage
PI029f4ab1e5fd-37437-41106907
