Patient Registration Specialist - Clinic
Job Summary
Under general supervision of the Registration Supervisor, the Patient Registration Specialist performs clerical and general office work of moderate difficulty, registers and pre-registers patients, schedules ancillary procedures, assists patients sand guarantors with insurance, ensures that appointment is authorized, assists with account payment questions and collections, prepares deposits, and scans orders while maintaining a high level of customer service.
Performance: Position Specific Essential Functions
- Registration of all patient types; patient identification verification, patient consents, patient rights, status/ accommodation code assignment/changes; hospital and department policies and procedures; scanning registration documents; admission paperwork prep process.
- Contacts patients to secure insurance information, account payments, and resolve related matters. Meet with patients to discuss account balances, credits, and payment methods. Answer insurance-related questions. Provides directional and other information to patients, visitors, and others.
- Answer telephones, messaging service, direct calls and take messages. Check voice mail and returns calls.
- Accepts copays and payments.
- Tends to learn new skills quickly on his/her own and apply them both quickly and effectively to work situations. Identify work-related problems with possible resolutions and implement an appropriate solution in a timely manner. Establishes effective, positive working relationships with management, staff, patients, providers, customers, vendors, and managers and provides support to other staff members and management.
- Performs other duties as assigned.
Qualifications
Education
- Preferred
- High School Diploma, GED, or equivalent
Experience:
- Required
- One or more years of Clerical/General Office experience
- Preferred
- Knowledge of Medical Terminology
- One or more years of cash handling experience
Certification/Licensure: N/A
PI21da6e9a1c3e-37437-41099387
