We are a Home2 Suites by Hilton hotel located in North Las Vegas looking to have an energetic and motivated individual join our team. A dependable individual with a passion for hospitality, a willingness to learn, and a flexible schedule. The housekeeper is responsible for upholding the company's cleanliness standards of all guest rooms and common areas located in the hotel. He/she is to report directly to the Housekeeping Supervisor. At least 1 year of housekeeping work experience is required.
Job responsibilities include, but are not limited to:
- Change and replace all bed linens and towels
- Sanitize and clean all restrooms
- Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture
- Vacuum/mop all floors
- Restock all room amenities
- Assure all rooms are set up to company standards
- Cleans and maintains personal workstation by properly stocking it sheets, towels, amenities, etc.
- Guest Service
- Offer guests assistance whenever possible
- Responsible for resolving escalated customer relations issues
- Answers inquiries pertaining to hotel policies and services
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations
- Responsible for positively representing and promoting the property
- Ensures systems and procedures are in place and followed for guest safety and security
- Other duties as assigned
Skills, educational background, and experience
- Completed daily housekeeping report
- Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers
- Reports any maintenance, security, or safety issues to the appropriate staff
- High School Diploma or GED required
- Fluent in English
- At least 1 year housekeeping experience required
- Housekeeping experience in hotel setting preferred
- Ability to efficiently work under time constraints
- Superior customer service skills
- Ability to work with cleaning chemicals
- Must be able to lift, push, and pull 25 lbs frequently
- Able to work a flexible schedule
Job Type: Full-time
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