We currently have a career opportunity for a full-time Corporate Concierge based out of our corporate office (Enterprise) in Appleton and assisting at our Calumet Street branch in Appleton!
The Corporate Concierge is responsible for the Enterprise branch, and upkeep of the retail store and lounge areas. This position will ensure members and visitors have an exceptional experience by greeting each member/visitor in a cheerful manner while efficiently help them with their requests.
The primary responsibilities of the Corporate Concierge role include but are not limited to:
Branch
Promoting and upholding the Fox Mission, Purpose, Vision, and ValuesProvide an exceptional experience to members and visitorsConfidentially, accurately, and efficiently process basic and advanced member transactions and account maintenanceAssist members with problem resolutionDirect members to other credit union representatives when appropriate, including virtually connecting members with MRO’s/MLO/LPL for new accounts loan, mortgage, and Investment needsMonitor daily activities of the branch for compliance with established policies and guidelines, and resolve any out of compliance issuesOpen and close the branchAssist other departments in processing transactions including GL, payoffs and charge off transactionsBalance cashbox daily while adhering to cash control policiesMaintain required daily logs Order cash and balance vault dailyPerform branch auditsBadge and log visitors and vendors that will be entering non-member areas
Lounge
Ensure supplies are maintained in the coffee area and the lounge is tidyAssist visitors by offering a seat and a beverage in the lounge area while they waitContact Team members to let them know when visitors arriveMaintain the meeting rooms and kitchenette area including the refrigerator
Courier/Mail Room
Maintain confidentiality of materials handledPrepare outgoing and sort incoming internal mail bags Contact courier when bags are missing, or deliveries/pickups are not as scheduledSort incoming postal mail for all onsite departmentsOrder office and Fox supplies and maintain supplies within the branchNotify team members of deliveries (FedEx, UPS)
Retail Store
Let shoppers into the store and assist with any questionsCollect Payment from members and non-team membersStraighten up store items as needed
Candidates for the Corporate Concierge position should possess:
Minimum of one-year sales and service experienceFinancial background is preferredExcellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for members and co-workersAbility to work independently with little supervision Ability to make sound decisionsProven attention to detailFlexible availability which will include rotating SaturdaysExcellent written and verbal communication skillsAdvanced knowledge of MS office or similar softwareBilingual abilities are a plus
Fox Communities Credit Union is a $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.
Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.
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