Site Manager

Good Shepherd Rehabilitation Network • Philadelphia, Pennsylvania, United States • 4h ago

Site Manager

Seeking an experienced Outpatient therapy leader to manage an established clinic comprised of high-performing Orthopedic and Neurological multi-disciplinary teams. Responsible for managing daily operations, program development, continuum of care collaboration, and staff engagement.

JOB SUMMARY
- Direct, supervise and evaluate work activities of professional, technical, and clerical personnel.
- Establish objectives and evaluative or operational criteria for assigned units.
- Direct or conduct recruitment, hiring and training of personnel.
- Develop and implement organizational policies and procedures for assigned units.
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.
- Establish work schedules and assignments for staff, according to workload, space and equipment availability.
- Monitor the use of therapy services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
- Prepare activity reports to inform supervisor of the status and implementation plans of programs, services, and quality initiatives.
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
- Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
- Support the development of instructional materials and provision of in-service and community-based educational programs.
- Performs patient care as needed/able.
- Performs Patient Service Representative functions as needed to support seamless clinic operations and excellent customer service.
ESSENTIAL FUNCTIONS
- PATIENT / CUSTOMER
  - Employees Satisfaction:
    - Regularly meets with employees to improve communication and to build productive relationships.
    - Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
    - Analyze employee satisfaction data& identify opportunities for improvement.
    - Collaborate with staff to develop action plans.
    - Implement and follow through with action plans.
    - Manage & eliminate process workarounds.
    - Focus energy on collaboration and not blame.
  - Establish/update processes and work practices for the unit/department:
    - Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.
    - Analyze employee satisfaction data on a quarterly basis and identify opportunities for improvement.
    - Share data with staff and mutually identify opportunities for improvement within the department’s span of influence.
    - Collaborate with the staff to develop action plans for improvement.
    - Implement and follow through with action plan.
  - Internal Partnerships:
    - Works with GSPP leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.
    - Sets standards and drives operational integration of programs by ensuring alignment of communication to Leadership.
  - Manage team and individual performance in alignment with the GSPP vision of service excellence:
    - Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the GSPP commitment to service, their own work processes, and have the necessary skills to meet service expectations.
    - Focus energies on collaborating in problem resolution rather than finding blame.
    - Manage patient/client complaints and provide timely follow up to ensure satisfaction.
    - Ensure that staff understand and demonstrate service recovery commitment.
- HIGH RELIABILITY PATIENT CARE
  - Establish/update processes and work practices for the area of responsibility.
    - Build work practices and team processes based on the Institute of Medicine’s (IOM) Six Aims for Improvement:
      - Safe:avoid injuries to patients from the care that is intended to help them.
      - Effective:provide services based on scientific knowledge.
      - Patient-Centered:provide care that is responsible to individual patient preferences, needs and values and assuring that patient values guide all clinical decisions.
      - Timely:reduce waits and sometimes harmful delays for both those who receive care and those who give care.
      - Efficient:avoid waste, including waste of equipment, supplies, ideas, and energy.
      - Equitable:provide care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location or socio-economic status.
    - In conjunction with all stakeholders involved in the patient care processes, institute operational changes based on data (e.g. PORTs, customized area operations data).
    - Communicate, reinforce, and update as necessary environment of care procedures, (e.g. safety, security, hazardous materials, emergency, medical equipment, and utility management.)
    - Continuously improve area operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.
    - Participates in and supports patient safety goals and initiatives
  - Manage team and individual performance in alignment within the Institute of Medicine’s (IOM) Six Aims for Improvement.
    - Communicate roles, accountabilities and performance measures to all staff.
    - Identify unit quality metrics, review and track monthly; communicate to the staff, and develop/implement action plans to improve performance.
    - Train staff in PORTs and encourage and use as intended to capture patient safety trends.
  - Regulatory Compliance: (In partnership with Leadership Team)
    - Ensures compliance with all federal, state and local regulatory standards and requirements, including JCAHO, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others.
    - Ensures optimal condition of all equipment.
    - Ensures order, safety, efficiency and cleanliness of clinical and office area.
    - Participates in development of policies and procedures.
- OPERATIONS
  - Change Management
    - Proactively develops and implements change management strategy for major organizational activities and events
    - Identifies and facilitates agreement of major messages which are consistent regardless of audience, credible and reflects GSPP’ core values
    - Communication plans are effectively implemented
    - Ensure appropriate follow-up of major issues
    - Manage routine and crisis communications throughout the entity/community as they arise
    - Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.
    - Evaluates effectiveness of change and implementation plans.
  - Financial Management
    - Develop budget for individual AU/Dept based on assumptions and decisions made by GSPP Leaders.
    - Budget management for AU/Dept.
    - Seeks opportunities to reduce supply costs.
    - Review Financial Reports monthly or monthly financial tool to ensure all activity within an AU is expensed in the month.
    - Provide Accounting or appropriate Finance designee with accruals.
    - Preview monthly expense reports to detect errors/discrepancies and resolve issues.
    - Provide budget variance explanations to Finance and GSPP management monthly.
    - Analyze and manage data as tool to manage expenses.
    - Ability to balance financial and staffing models to achieve budget targets and organization objectives.
    - Successfully negotiates resourcing needs across boundaries with partners as appropriate.
- MANAGER OF CHOICE
  - Workforce Planning:
    - Talent management plan in place for current and future staff
    - Succession plan in place for critical positions
  - Attract/Recruit:
    - Recruitment of competent staff to meet operational needs (“scope of service” “products & services”) and who demonstrate the ability to be service orientated and align with the core values
    - On-Boarding- proper orientation of staff to their roles, accountabilities and performance measures within probationary period
  - Development:
    - Development of staff - Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans
    - Effective and timely performance management such that:
      - Clearly defines work expectations
      - Recognizes and rewards individuals for a job well done.
      - Addresses performance issues immediately and directly.
      - Conducts performance appraisals annually
  - Retention:
    - Employee retention strategy in place
    - Positive employee relations
    - Effective employee communications
    - Employee total compensation is market based and competitive
    - Employee recognition
  - Compliance:
    - Ensures that consistent, effective processes are utilized for establishing and monitoring the credentials of staff.
    - Ensure continuous survey readiness
    - Ensure department human resource management practices comply with labor law, state & federal requirements
    - Employee safety
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    - Bachelor’s Degree in a clinical discipline preferred
  - Work Experience
    - 5 years of clinical experience required
    - 1-2 years of prior supervisory experience preferred
  - Licenses / Certifications
    - Clinical license in appropriate discipline required