PastryStar is more than a food manufacturer—it’s a team driven by passion, craftsmanship, and innovation. Founded by a French pastry chef and rooted in over 35 years of expertise, we create high-quality, clean-label ingredients that help professionals bring exceptional desserts to life. At PastryStar, we don’t just make products—we solve problems, elevate standards, and build something meaningful together.
Customer Service Representative / Administrative Assistant
Pay: $23.00–$26.00 per hour
Job Summary
Are you passionate about providing exceptional customer service while keeping daily office operations organized? We are seeking a detail-oriented and customer-focused Customer Service Representative / Administrative Assistant to support both our customers and internal teams. This position serves as the first point of contact for customers while providing administrative support across multiple departments. The ideal candidate is organized, proactive, and able to manage multiple priorities in a fast-paced manufacturing environment.
Essential Duties and Responsibilities
- Enter customer sales orders into Microsoft Dynamics NAV and Microsoft Dynamics 365 Business Central.
- Process customer orders, order confirmations, invoices, credits, and related documentation.
- Manage customer invoices and vendor invoices while maintaining accurate records and organized filing systems.
- Respond to customer inquiries via phone, email, chat, and in person while providing exceptional customer service.
- Provide customers with updates regarding order status, shipping information, product availability, pricing, and other account-related information.
- Maintain organized electronic and physical filing systems for customer records, invoices, vendor documentation, and company files.
- Perform general administrative duties including filing, scanning, copying, document preparation, and data entry.
- Assist with front desk reception duties by greeting visitors and directing incoming calls.
- Coordinate communication between Customer Service, Sales, Accounting, Purchasing, Shipping, Human Resources, and Production.
- Prepare reports, spreadsheets, and correspondence using Microsoft Word, Excel, Outlook, and Teams.
- Train employees on Microsoft Teams, including meetings, file sharing, collaboration tools, and basic functionality.
- Maintain digital company files and ensure documentation is accurate and easily accessible.
- Maintain office supply inventory and monitor stock levels.
- Order office supplies and materials as needed to ensure the office remains fully stocked and operational.
- Coordinate with vendors regarding office supply purchases and maintain records of orders and deliveries.
- Monitor shared email inboxes and ensure timely responses to customer and internal requests.
- Assist with onboarding and administrative projects as assigned.
- Perform other duties as assigned.
- Follow all company policies, procedures, and safety regulations.
Qualifications
- 4–5 years of customer service experience.
- 4–5 years of administrative assistant experience, including maintaining employee files and confidential documentation.
- Experience using Microsoft Dynamics NAV, Microsoft Dynamics 365 Business Central, or similar ERP systems.
- Experience with CRM software such as Salesforce is preferred.
- Strong proficiency in Microsoft Word, Excel, Outlook, Microsoft Teams, and other Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong organizational, time management, and problem-solving skills.
- Ability to prioritize multiple assignments in a fast-paced environment.
- High attention to detail and commitment to accuracy.
- Ability to work independently and collaboratively with multiple departments.
Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
Schedule: Monday–Friday, 8-hour shift
Work Location: In person
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